Senior Business Analyst - Operations Performance & Analytics

Capital One • Richmond, VA

1d • $101,100 - $115,400

About The Position

Capital One’s Anti-Money Laundering (AML) Program safeguards communities, the company, and the country by preventing, detecting, and reporting suspicious activity in the financial system. The program uses customer and transaction data from across the enterprise, applies models to detect risky customers and behavior, and investigates that behavior to provide leads and evidence for Law Enforcement investigations.

Business Analysts drive decisions across AML Program functions. This role analyzes macroeconomic trends that influence investigation volumes; develops business KPIs and KRIs to define and monitor program success; helps define criteria for identifying suspicious transactions and financial activity; optimizes investigations through operational risk management, investigator productivity analysis, and capacity planning; and analyzes how Capital One Financial businesses contribute to AML investigations to support accurate and fair accounting of AML expenses.

The role also involves identifying business challenges and improvement opportunities, using analysis to make strategic or tactical recommendations, performing modeling and analytics to support product and pricing strategies, and leading work from problem framing and hypothesis testing through solution development, implementation, and monitoring. The analyst partners with colleagues across IT, Sales, Operations, Finance, and other teams to improve quality, volume, service, and profitability.

The position calls for strong analytical decision-making, quantitative and conceptual thinking, business judgment, leadership, integrity, communication, strategic influence, and a results-oriented approach. The successful candidate can operate effectively in a fast-paced, entrepreneurial, dynamic, and uncertain environment.

Requirements

• At least 2 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining, a bachelor's degree in a quantitative field, with the required degree obtained on or before the scheduled start date; or a master's degree in a quantitative field or an MBA with a quantitative concentration.
• Demonstrated analytical decision-making and problem-solving ability, with strong quantitative and conceptual thinking skills.
• Strong business judgment, leadership, and integrity.
• Strong written and oral communication, strategic influencing, interpersonal, and negotiation skills.
• Results orientation and ability to execute in an uncertain and fluid environment.
• Ability to thrive in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• At least 1 year of experience in statistical model building.
• At least 1 year of experience in market research.
• At least 1 year of experience in SQL querying.
• At least 2 years of experience in business analysis.
• At least 1 year of experience in consulting.

Responsibilities

• Analyze macroeconomic trends driving AML investigation volumes.
• Develop business KPIs and KRIs to define and monitor program success.
• Use an understanding of potential illegal activities to define criteria for identifying suspicious transactions and financial activities.
• Optimize investigative processes through operational risk management, investigator productivity analysis, and accurate capacity planning.
• Analyze Capital One Financial businesses’ contributions to AML investigations to support fair and accurate accounting for AML expenses.
• Identify business challenges and opportunities for improvement, and use analysis to make strategic or tactical recommendations.
• Perform modeling and analytics to assist new product and pricing strategies for lending products.
• Frame problems, develop hypotheses, test and analyze them, develop solutions, assess operational feasibility, lead implementation, and develop monitoring plans.
• Work with colleagues across IT, Sales, Operations, Finance, and other teams to improve quality, volume, service, and profitability.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level