Senior Analyst, Operations Analytics
About The Position
The Senior Analyst, Operations Analytics partners with senior business leaders to use data and analytics to inform decisions and improve operational performance and participant and client experiences. The role leads high-impact analytical work from defining the problem through developing insights and recommendations, then measuring results. It connects operational, client experience, digital, and other data to reveal business performance, emerging trends, risks, friction points, and opportunities. The analyst translates complex analysis into clear recommendations and executive-ready narratives, develops trusted metrics and measurement frameworks, and collaborates across Operations, Product, Technology, and Client Experience to influence strategy and outcomes. The role also helps shift Operations Analytics from retrospective reporting toward proactive decision support, while mentoring analysts and contributing to team standards and best practices. This position offers direct exposure to senior leaders and high-priority initiatives, ownership of meaningful business problems, and the opportunity to shape the Operations Analytics function. Vanguard’s majority-hybrid working model is designed to combine flexibility with in-person learning, collaboration, and connection.
Requirements
- Bachelor’s degree in Business, Analytics, Data Science, Statistics, Economics, Computer Science, or a related field.
- 4–7 years of experience in analytics, business intelligence, product analytics, strategy, or a related field.
- Strong analytical and problem-solving skills, including experience working through complex and ambiguous business questions.
- Experience using data to develop insights and recommendations, rather than simply produce reporting.
- Strong SQL skills and experience working with large, complex datasets.
- Experience with visualization and analytical tools such as Power BI or Tableau.
- Strong written and verbal communication skills, including the ability to communicate complex ideas to senior leaders.
- Demonstrated ability to build relationships and influence across teams without direct authority.
Nice To Haves
- Experience with Python, R, or other advanced analytical tools.
- Experience in product analytics, customer experience, operational analytics, or business strategy.
- Financial services or other complex, regulated-industry experience.
- Experience developing measurement frameworks or using analytics to influence product or operational strategy.
- Intellectual curiosity and a tendency to ask why, not simply what.
- Ability to structure ambiguous problems, think like a business leader, connect data and opportunities across organizational boundaries, and bring recommendations proactively.
- Credibility and simplicity in communication with senior audiences, with the ability to balance strategic thinking and hands-on data work.
- Ownership and ability to drive work forward as priorities evolve.
Responsibilities
- Partner with senior business leaders to frame complex problems and determine how data and analytics can inform decisions.
- Lead high-impact analytical work from problem definition through insight, recommendation, and measurement of results.
- Connect operational, client experience, digital, and other data to develop a more complete view of business performance.
- Identify emerging trends, risks, friction points, and opportunities before they become established business problems.
- Translate complex analysis into clear recommendations and executive-ready narratives.
- Develop measurement frameworks and trusted metrics to help leaders understand performance and prioritize action.
- Partner across Operations, Product, Technology, and Client Experience to influence strategy and improve business outcomes.
- Challenge existing assumptions and identify opportunities to improve processes, experiences, and analytical capabilities.
- Help evolve Operations Analytics from primarily reporting what happened to proactively influencing what happens next.
- Mentor other analysts and contribute to analytical standards and best practices across the team.
- Take ownership of meaningful business problems and turn data into recommendations that drive action.
- Help define new metrics, analytical approaches, and ways of measuring business performance.
- Contribute to shaping the future of the Operations Analytics function.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
