Senior Business Analyst – Public Safety Systems

ANGARAI • Towson, MD

8d • Onsite

About The Position

ANGARAI is seeking a hands-on Senior Business Analyst to support a government client's Public Safety technology portfolio. The initial assignment supports replacement of a core public safety system. Business requirements have already been captured; the analyst will validate and refine them with stakeholders and subject-matter experts, support solution evaluation and vendor activities, and drive implementation through testing, go-live, and post-production support. After the initial project, the analyst will support other Public Safety systems, including Police, Fire, 911, and Corrections, as well as agency business-process improvement.

This is an onsite contract assignment based in the Towson, Maryland area, anticipated to start in December 2026 and run for approximately 12 months (about 2,080 hours). The analyst must be available for regular weekly onsite work and commit to the full assignment. Fully remote or out-of-state employment is not available. A comprehensive criminal background check must be cleared before the assignment is awarded, and a client-issued badge must be worn onsite. Applicants must be legally authorized to work in the United States.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field and at least 5 years of experience in systems analysis, change-management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience implementing public safety systems (such as Jail Management, CAD/RMS, courts, corrections, or 911) and supporting the system post-production as the primary technical resource.
• Knowledge of planning, developing, implementing, and maintaining computer information systems.
• Skill in analyzing business operations and administrative processes for automation.
• Ability to assess the feasibility and suitability of IT projects, build strong working relationships, and produce precise technical documentation.
• Proven ability to produce business requirements, functional specifications, test plans, and test scripts for varied audiences.
• Excellent oral and written communication with clients and vendors; strong analytical and problem-solving skills; and outstanding business-process fluency.
• Ability to work as a team player and maintain the security and confidentiality of sensitive data.
• Ability to work onsite in the Towson, Maryland area on a regular weekly basis; fully remote and out-of-state employment are unavailable.
• Availability to start in December 2026 and commit to the full assignment.
• Must clear a comprehensive criminal background check before the assignment is awarded and wear a client-issued badge onsite.
• Must be legally authorized to work in the United States.

Nice To Haves

• Experience working for or inside a government entity.
• At least 5 years of experience on Public Safety projects.

Responsibilities

• Develop functional and non-functional system requirements from documented business requirements.
• Work with development staff and vendors on prototype designs for medium- to large-risk projects.
• Write detailed unit and system test scripts and facilitate User Acceptance Testing (UAT).
• Analyze existing business processes and data flows; produce system designs, delivery roadmaps, and integration designs.
• Capture, consolidate, and communicate information from subject-matter experts; translate requirements into precise design documents.
• Support internal and external integrations through design, testing, and troubleshooting.
• Gather and document requirements for post-go-live change requests, including break/fix requests.
• Provide metrics on reporting, system performance, and process control.
• Participate in or conduct user training.
• Validate and refine previously captured business requirements with stakeholders and subject-matter experts.
• Support solution evaluation and vendor activities, and drive implementation through testing, go-live, and post-production support.
• Support other Public Safety systems and agency business-process improvement after the initial project.

What This Job Offers

• Career Level: Senior