Senior Business Analyst (Public Safety Systems) - Hybrid Position in Towson, MD

Booker DiMaio, LLC • Towson, MD

11d • Hybrid

About The Position

Booker DiMaio is seeking a Senior Business Analyst to support the Baltimore County Office of Information Technology (OIT), focusing on improving and implementing Public Safety systems and business processes. The initial assignment will support replacement of Baltimore County’s Jail Management System. The analyst will work with County stakeholders, subject matter experts, technical teams, and vendors to validate and refine business requirements, evaluate solutions, and support successful system implementation.

The role calls for strong business analysis skills, experience with complex technology implementations, and the ability to translate business needs into detailed technical requirements and practical solutions. The position is based in Towson, Maryland. After onboarding and equipment issuance, a hybrid schedule will be established with the hiring manager; the anticipated arrangement is approximately 60% onsite and 40% remote, with remote work up to two days per week. Fully remote arrangements and out-of-state employment are not authorized. Candidates must live within driving distance of Towson and be willing to work onsite as required. The assignment duration is one year (2,080 hours). Candidates must provide at least two professional references from government clients or public-sector organizations, including contact names and phone numbers, able to verify similar business analysis or public safety technology implementation experience.

Requirements

• Bachelor's degree from an accredited college or university in Business, Computer Science, or a related field.
• At least five years of relevant professional experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
• Demonstrated experience with public safety system implementations and post-production support, serving as a primary technical resource.
• Previous experience working for a government agency or public-sector organization.
• Knowledge of information systems planning, development, implementation, and maintenance.
• Experience analyzing business operations and identifying opportunities for process improvement or automation.
• Ability to translate business needs into detailed technical documentation and evaluate the feasibility of IT solutions.
• Strong analytical, problem-solving, and business process analysis skills.
• Excellent written and verbal communication skills and the ability to collaborate effectively with stakeholders, vendors, and technical teams.
• Ability to maintain professional relationships and protect sensitive and confidential information.
• Must live within driving distance of Towson, Maryland, and be willing to work onsite as required.
• Must provide at least two professional references from government clients or public-sector organizations who can verify similar experience.

Responsibilities

• Develop and document functional and non-functional system requirements and detailed technical specifications.
• Analyze business processes, workflows, and data flows to identify improvements and recommend technology solutions.
• Collaborate with County stakeholders, subject matter experts, project managers, developers, and vendors to support system design and implementation.
• Develop testing scripts, facilitate user acceptance testing (UAT), and support issue resolution and system integrations.
• Document requirements for system enhancements and change requests, including break/fix activities.
• Assess system performance, reporting metrics, and process controls to identify improvement opportunities.
• Provide technical guidance to County agencies throughout implementation and deployment, including user training and documentation.
• Maintain the security and confidentiality of sensitive information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior