Senior Business Systems Analyst

Akamai•Cambridge, MA

2d•$88,900 - $160,100

About The Position

Akamai's global Enterprise Applications team develops and enhances business applications and integrations supporting critical post-purchase customer lifecycle processes, including contracting, billing, and receivables. As a Senior Business Systems Analyst on the Data Intelligent Services team, you will work closely with business stakeholders, developers, and QA teams to deliver enterprise application enhancements and integrations. You will understand business needs, define functional requirements, and support solutions throughout the software development lifecycle. The role involves analyzing business processes, application integrations, data flows, and system dependencies; translating business needs into requirements and other functional documentation; and supporting development, testing, implementation, and post-deployment activities. Akamai's FlexBase program supports employees working at home, in an office, or a combination of both, depending on what best suits their work.

Requirements

5+ years of experience in business systems analysis or a similar role in IT.
A bachelor's degree or its equivalent.
Functional knowledge of enterprise applications such as CRM, Contract Lifecycle Management (CLM), billing, or other business-critical platforms.
Good understanding of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.
Strong analytical and problem-solving skills, with the ability to translate business needs into clear functional requirements.
Experience working with development and QA teams to support application enhancements and integrations.
Strong communication and stakeholder management skills.
Ability to work independently, manage competing priorities, take ownership of responsibilities, and proactively drive requirements and issues to resolution.

Responsibilities

Engage with business stakeholders and subject matter experts to understand business objectives, identify challenges, and gather requirements.
Analyze business processes and translate business needs into functional requirements, user stories, use cases, acceptance criteria, and process flows.
Work with developers and QA teams to clarify requirements, address functional questions, and support solution delivery.
Analyze application integrations, data flows, and dependencies to understand the impact of changes across systems.
Drive assigned business analysis activities, proactively follow up on open questions and dependencies, and work with business and technology teams to keep deliverables progressing.
Participate throughout the Software Development Life Cycle, including requirements analysis, solution design, development, testing, UAT, implementation, and post-deployment support.
Support functional testing, defect resolution, and validation to ensure solutions meet business requirements.