Senior Business Analyst Supervisor

State of Utah • Taylorsville, UT

3d • Onsite

About The Position

The Utah Office of Recovery Services (ORS) is seeking an experienced analytical leader to supervise the New Technology Team’s Business Enhancement Team (BET) Senior Business Analysts. The position oversees workload allocation across enterprise projects and directs system security administration and access controls. It also liaises with the Division of Technology Services (DTS), executive administration, and internal bureaus. Foundational knowledge of SQL, particularly basic queries in PostgreSQL environments, is beneficial for data verification, access auditing, and technical troubleshooting.

The supervisor leads business analysis and system enhancement work, security and risk management, compliance and data protection, and secure project rollouts. The role works with technical experts, agency stakeholders, and leadership to improve system efficiency and operational quality while ensuring systems and data practices meet applicable security, statutory, and agency requirements.

This is a full-time, in-office/on-site position at 4315 S 2700 W, Taylorsville, Utah. A criminal history check is required. The posted hourly salary range begins at $36.85; the upper end is not provided. The position is eligible for a full benefits package.

Requirements

• Demonstrated supervisory and workload-planning capability, including task distribution, project tracking, coaching, and performance management.
• Solid understanding of technical security principles, access control frameworks, identity and role management, and IT/security audit resolution.
• Experience overseeing or guiding business analysis lifecycles, including requirements gathering, gap analysis, and SIT/UAT execution.
• Experience leading risk assessments for software implementations, enhancements, and system changes.
• Refined written, verbal, and interpersonal communication skills to bridge technical and operational audiences with executive leadership.
• Ability to ensure compliance with applicable federal and state regulations, agency policies, reporting requirements, and data protection standards, including IRS Publication 1075 and NIST guidelines.
• Ability to oversee projects and system enhancements from planning through launch and guide project documentation and go-live materials.
• Demonstrated proficiency with PostgreSQL and complex SQL design, including query tuning, indexing, schema design, and stored procedures/functions.

Nice To Haves

• Direct experience with State of Utah IT governance structures or DTS partnerships.
• Direct experience with child support or recovery systems.
• Experience participating in or leading federal compliance reviews, such as IRS Safeguard Reviews or Office of Child Support Services audits.
• Security, audit, or analysis certifications, such as CISSP or Security+.

Responsibilities

• Supervise a team of Business Enhancement Team Senior Business Analysts.
• Evaluate project sizing, allocate tasks equitably, track team progress using tools such as Jira and ServiceNow, and provide coaching and performance management.
• Oversee workload allocation across enterprise projects.
• Direct system security administration, access controls, identity and role management, and resolution of IT/security audit findings.
• Oversee or guide business analysis lifecycles, including functional requirements gathering, gap analysis, and SIT/UAT execution.
• Lead risk assessments for software implementations, enhancements, and system changes, and resolve vulnerabilities and audit findings.
• Ensure systems, reporting frameworks, and data governance practices comply with federal and state regulations, agency policies, reporting requirements, and data protection standards, including IRS Publication 1075 and applicable NIST guidelines.
• Oversee agency projects, reporting initiatives, and system enhancements from planning through launch, ensuring implementations meet security standards.
• Guide development of project plans, business requirements, release notes, and go-live checklists.
• Coordinate with technical engineers, operational bureaus, executive leadership, team members, technical experts, and agency stakeholders to advance departmental goals and improve system efficiency.
• Promote continuous operational quality and translate complex technical concepts into clear business insights.
• Liaise with the Division of Technology Services, executive administration, and internal bureaus.

Benefits

• Full benefits package eligibility.
• Job stability within a well-established organization.
• Career growth and opportunities for leadership.
• Meaningful work benefiting the community and supporting organizational goals.
• Supportive work environment that values cooperation, strong work ethics, and mutual support.
• Work/life balance is emphasized.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed