Senior Business Analyst

Pacific Northwest National Laboratory•UNAVAILABLE, UNAVAILABLE

11d

About The Position

The Senior Business Analyst supports Business Services Directorate (BSD) business owners and leaders in improving the effectiveness, efficiency, compliance, and customer experience of business services. The role provides business analysis, process modeling, facilitation, and improvement support, while BSD functions remain accountable for their own operations, requirements, and outcomes. The position works with BSD leaders, business owners, subject matter experts, customers, Communications and Information Technology (CIT) partners, and other enabling organizations to clarify needs, document requirements, analyze processes, develop improvement options, and support modernization and continuous-improvement planning. It also helps translate approved business needs into system and reporting requirements and supports evaluation, testing, implementation readiness, communications, training readiness, and adoption feedback. PNNL is a research institution with a diverse workforce and a mission focused on science, national security, and energy resiliency. The position is part of the Business Services Directorate, which provides financial, procurement and sales, and project management services to the Laboratory. The position's pay range is USD $121,400 to $191,900 per year. PNNL describes its work environment as an exciting research environment and offers flexible work schedules.

Requirements

Bachelor's degree and 7 years of relevant business process analysis experience, or master's degree or higher and 5 years of relevant business process analysis experience.
Strong communication, stakeholder facilitation, and organizational change-management skills.
Ability to analyze qualitative and quantitative process performance and interpret business data.

Nice To Haves

Experience leading business analysis and facilitating cross-functional improvement efforts with measurable outcomes.
Experience with ERP, SaaS, and business systems modernization, including requirements, configuration evaluation, testing, and adoption.
Experience with current- and future-state process modeling, root-cause analysis, and process improvement methods.
Experience using business process mapping, requirements management, and improvement tools; enterprise process modeling tools are desirable.
Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations is strongly desired.
Experience developing business cases, options assessments, performance measures, and benefit-realization approaches.
Experience supporting corrective actions, compliance requirements, controls, and operational process redesign.
Experience with reporting requirements, dashboards, data quality, and tools such as Microsoft Power BI.
Understanding of policies, standards, management systems, and procedures in a regulated business environment.
Experience working with business owners and technical teams in iterative or agile delivery environments.
Experience translating business needs into requirements, test scenarios, and adoption activities for SaaS or ERP solutions such as Oracle, Workday, Salesforce, Deltek, or SAP.

Responsibilities

Support working sessions with BSD leaders, business owners, subject matter experts, customers, and CIT partners to clarify business needs and desired outcomes.
Compile and document business requirements, business rules, controls, and improvement opportunities, and assist stakeholders with validation.
Prepare current- and future-state process models, workflows, handoffs, decisions, and supporting information using consistent methods and tools.
Conduct initial analysis to identify process gaps, inefficiencies, workarounds, potential root causes, control weaknesses, and customer experience issues.
Assist business owners with corrective-action analysis, requirement deployment, process redesign, and development of sustainable improvement solutions.
Record process baselines and performance measures, and support assessment of process effectiveness, adoption, and realized benefits.
Support BSI&E service intake, discovery, scoping, options evaluation, prioritization, and improvement-roadmap development.
Prepare business cases, options analyses, recommendations, and decision-support materials for proposed improvements.
Translate approved business needs into system and reporting requirements, acceptance criteria, and business test scenarios.
Support CIT and solution providers in evaluating feasibility, configuration or enhancement options, testing, and implementation readiness.
Arrange stakeholder communications and training-readiness activities, and gather adoption feedback after implementation.
Maintain effective working relationships among business owners, BSI&E, CIT, and other enabling organizations, and document roles and handoffs.
Identify process, service, information, and system improvement opportunities and contribute them to BSD modernization and continuous-improvement planning.