Senior Business Analyst

Blue Cross & Blue Shield of Rhode Island•Providence, RI

11d

About The Position

Partner with key strategic leaders to develop business solutions for complex initiatives spanning the enterprise. Elicit, analyze, validate, specify, verify, and manage the business needs of project stakeholders, including customers, partners, and end users. Lead business owners and executive sponsors through project initiation and support business areas throughout the Project Development Life Cycle (PDLC), ensuring requirements are accurately translated and tracked. Lead and mentor other business analysts. The role plans and leads requirements gathering and review, identifies business problems and opportunities, prioritizes requirements by business value, and collaborates with stakeholders, colleagues, vendors, and cross-functional teams. It develops project cost and savings estimates, documents benefit analysis, and presents funding requests, recommendations, findings, and project updates to relevant audiences. It creates and maintains clear requirements and project documentation, manages traceability and status, supports testing and quality reviews, reviews vendor designs, and contributes to process improvement and peer review. BCBSRI offers in-office, hybrid, and remote schedules based on the role. The organization is headquartered in downtown Providence. Remote-work residence is permitted in specified states, subject to Human Resources approval.

Requirements

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and experience.
Seven to ten years of experience in business analysis and solution development, including leading complex enterprise teams through business process integrations; healthcare experience is ideal.
Experience with project management methodology, the project development life cycle, and business processes.
CCBA, CBAP, or similar certification.
In-depth knowledge of the healthcare industry, technology, and processes, including cross-functional business processes for major operational areas, project management, vendor management, project life cycle, and a broad understanding of legislative regulations.
Ability to communicate effectively and influence key stakeholders in support of strategies, process improvements, and operational decisions.
Ability to translate business strategy into action-oriented objectives and measurable results.
Ability to motivate, lead, and inspire diverse groups and multiple stakeholders toward a common goal or solution.
Ability to understand client requirements, business objectives, and financial constraints.
Proficiency in requirements-gathering techniques, process modeling, and documentation.
Strong business acumen and political savvy.
Strong analytical, problem-solving, and critical-thinking skills.
Ability to collaborate while handling complex situations, think creatively, and drive innovation.
Ability to mentor, coach, and guide others.
Adaptability and ability to work in fast-paced environments.
Understanding of technology applications and their use in a healthcare setting.
Knowledge of relevant tools such as Microsoft Word, Excel, Visio, Project/PWA, and Azure Boards or other relevant Agile storyboarding tools.

Nice To Haves

Master’s degree.
Experience leading complex enterprise teams through business process integrations in a healthcare environment.
Knowledge of Blue Cross Blue Shield Association regulations.

Responsibilities

Schedule, plan, and lead requirements-gathering and review meetings; communicate key decisions and action items.
Develop a comprehensive requirements management plan and schedule.
Elicit requirements through interviews, document analysis, surveys, business process analysis, use cases, scenarios, competitive product analysis, task and workflow analysis, and requirements workshops.
Identify business problems, opportunities, and solutions based on gathered information; distinguish underlying needs from user requests and reconcile information from multiple sources.
Communicate with third-party vendors and partners to address technical and business questions, issues, and requests, and ensure vendor requirements are accurately captured.
Integrate research, team ideas, and client feedback into solution requirements; facilitate prioritization based on business value.
Solicit project cost and savings estimates, partner with leadership to document benefit analysis, and present initial funding requests to the EPMO Finance committee.
Collaborate with colleagues, stakeholders, and cross-functional teams to align on business requirements and objectives.
Present findings, recommendations, and project updates to varied audiences; communicate technical concepts to non-technical stakeholders.
Create clear documentation, including meeting minutes, action items, decisions, business requirements, process flows, risks and issues, use cases, user stories, and weekly status reports.
Document and analyze business requirements, processes, and workflows, ensuring requirements are complete, consistent, concise, traceable, feasible, unambiguous, and verifiable.
Create or assist with technical documentation describing how systems should be developed or modified to meet business needs; review and approve vendor designs for these documents.
Manage requirements traceability information and track requirements status throughout projects.
Assist business partners with test planning and quality reviews to ensure solutions meet quality and scope objectives.
Mentor business analyst staff, monitor and evaluate outcomes, participate in process improvement, and facilitate requirements peer reviews with constructive feedback.