Senior Business Analyst

MKS2 Technologies•Albany, NY

About The Position

MKS2 Technologies, LLC is seeking a Senior Business Analyst to support its New York State of Health (NYSoH) customer. The role focuses on defining, analyzing, and validating business and system requirements for the NY State of Health platform, which provides comprehensive health coverage to more than 7.0 million New Yorkers through its Health Benefit Exchange. As a senior member of the Business Solutions team, the analyst leads requirements work for complex enhancements, collaborates with business and technical stakeholders, and helps deliver accurate, scalable, and compliant solutions within a multi-tier, service-oriented architecture. The role also mentors analysts and serves as a subject matter expert on NYSOH business processes, eligibility rules, and system behavior. The Senior Business Analyst leads requirements elicitation and validation, facilitates stakeholder workshops and design walkthroughs, and develops use cases, process flows, data mappings, acceptance criteria, and impact analyses. The role connects business stakeholders with technical design, development, QA, and operations teams; supports solution design and testing; and analyzes policy changes, defects, enhancements, and production issues. The analyst develops expertise in eligibility, enrollment, notices, and regulatory constraints, conducts root cause analyses, recommends process improvements, and uses approved AI tools to assist analysis and documentation while validating results for accuracy and compliance. The role also coaches junior and mid-level analysts and supports onboarding.

Requirements

Bachelor’s degree in a relevant technical, analytical, policy, or business field, or an equivalent combination of education and experience.
At least 6 years of experience as a Business Analyst in application development or large-scale enterprise environments.
Proven experience developing comprehensive functional requirements, business rules, and detailed use cases.
Strong understanding of requirements engineering within Agile frameworks, including user stories, acceptance criteria, grooming, and traceability.
Expert analytical and problem-solving skills, including the ability to interpret complex data and policy rules.
Ability to independently lead requirements activities and influence cross-functional teams.
Strong verbal and written communication skills, including explaining technical concepts to diverse audiences.
Exceptional documentation skills with attention to precision, clarity, and traceability.
Ability to manage multiple large initiatives simultaneously with minimal supervision.
Skill in facilitating discussions, navigating differing viewpoints, and driving consensus.
Ability to translate business needs into actionable requirements and testable outcomes.
Proficiency with requirements management tools and collaboration platforms.
Demonstrated ability to use AI tools responsibly to enhance analysis and documentation quality.

Nice To Haves

At least 2 years of healthcare, Medicaid, and/or Health Exchange industry experience.
In-depth experience with ACA eligibility, enrollment, or notices.
Experience in healthcare, Medicaid, or Health Exchange environments.
Exposure to state or federal program regulations; New York State experience is strongly preferred.
Familiarity with multi-tier enterprise systems, service-oriented architecture, and integrated applications.

Responsibilities

Lead elicitation, documentation, and validation of business rules and functional and non-functional requirements for complex enhancements and multi-system initiatives.
Facilitate requirements workshops, stakeholder interviews, and design walkthroughs to establish clarity and consensus.
Develop use cases, process flows, data mappings, acceptance criteria, and impact analyses.
Ensure requirement completeness, traceability, and alignment with program objectives, regulatory needs, and system constraints.
Serve as a liaison among business stakeholders, technical design teams, development teams, QA, and operations.
Explain complex system behavior, technical impacts, and policy interpretations clearly to diverse stakeholders.
Contribute business insights and system context to solution design discussions and assess downstream impacts.
Lead cross-team requirement clarification and proactively resolve ambiguities.
Conduct end-to-end business impact assessments for policy changes, defect fixes, and system enhancements.
Partner with QA to validate test coverage, review test scenarios, and align testing with business requirements.
Support user acceptance testing by clarifying requirements, resolving issues, and confirming system behavior.
Analyze production issues to determine whether they stem from requirement gaps, design errors, or process issues.
Develop expertise in NYSOH eligibility rules, enrollment processes, notices, and regulatory constraints.
Conduct root cause analyses for complex system issues and lead business-side remediation planning.
Identify opportunities to streamline processes, improve requirement quality, and strengthen cross-team workflows.
Use approved AI tools for requirements analysis, scenario modeling, impact detection, and documentation refinement, validating results for accuracy and compliance.
Guide and coach junior and mid-level analysts on requirements practices, analysis techniques, and NYSOH domain knowledge.
Review and provide feedback on other analysts’ requirements documents.
Support new team member onboarding by sharing system knowledge, tools, and methodologies.