Senior Business Analyst

Blue Cross & Blue Shield of Rhode Island•Providence, RI

3d•$83,200 - $124,800

About The Position

Partner with key strategic leaders to develop business solutions for complex initiatives spanning the enterprise. Elicit, analyze, validate, specify, verify, and manage the business needs of project stakeholders, including customers, partners, and end users. Lead business owners and executive sponsors through project initiation, and support business areas throughout the Project Development Life Cycle (PDLC), ensuring requirements are accurately translated and tracked. Lead and mentor other business analysts. The role involves gathering and documenting requirements, facilitating prioritization, supporting funding and benefit analysis, coordinating with vendors and cross-functional teams, and communicating findings and project updates to varied audiences. It also includes maintaining requirements traceability, supporting test planning and quality reviews, reviewing vendor designs, and contributing to process improvement. BCBSRI offers remote and hybrid work opportunities, paid time off, tuition reimbursement, student-loan repayment assistance, health, dental, and vision insurance, mental health and well-being programs, competitive pay, bonuses, investment plans, employee development, and additional paid time to volunteer. Remote work is limited to specified states and requires Human Resources approval.

Requirements

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and experience.
Seven to ten years of experience in business analysis and solution development, including leading complex enterprise teams through business process integrations; healthcare experience is ideal.
Experience with project management methodology, the project development life cycle, and business processes.
CCBA, CBAP, or similar certification.
In-depth knowledge of the healthcare industry, technology, and processes, including cross-functional business processes for major operational areas, project management, vendor management, and project life cycle; broad understanding of legislative regulations.
Ability to communicate effectively and influence key stakeholders in support of strategies, process improvements, and operational decisions.
Ability to translate business strategy into action-oriented objectives and measurable results.
Ability to motivate, lead, and inspire a diverse group of stakeholders toward a common goal or solution.
Ability to understand client requirements, business objectives, and financial constraints.
Proficiency in requirements-gathering techniques, process modeling, and documentation.
Strong business acumen and political savvy.
Strong analytical, problem-solving, and critical-thinking skills.
Ability to collaborate while handling complex situations.
Creative thinking and ability to drive innovation.
Ability to mentor, coach, and guide others.
Adaptability and ability to work in fast-paced environments.
Understanding of technology applications and their use in a healthcare setting.
Knowledge of relevant tools such as Microsoft Word, Excel, Visio, Project/PWA, and Azure Boards or other relevant Agile storyboarding tools.

Nice To Haves

Master’s degree.
Experience in a healthcare environment.
Knowledge of Blue Cross Blue Shield Association regulations.

Responsibilities

Schedule, plan, and lead requirements-gathering and review meetings; communicate decisions and action items; and develop a comprehensive requirements management plan and schedule.
Elicit requirements using interviews, document analysis, surveys, business process analysis, use cases, scenarios, competitive product analysis, task and workflow analysis, and requirements workshops.
Analyze information from multiple sources, reconcile conflicts, identify underlying business needs, and identify problems, opportunities, and potential solutions.
Communicate with third-party vendors and partners to address technical and business questions, issues, and requests and accurately capture vendor requirements.
Integrate research, team ideas, and client feedback into solution requirements.
Facilitate requirements prioritization based on business value.
Solicit project cost and savings estimates, work with leadership to document benefit analysis, and present initial funding requests to the EPMO Finance committee.
Collaborate with stakeholders and cross-functional teams to establish shared understanding of business requirements and objectives.
Present findings, recommendations, and project updates to various audiences, and communicate technical concepts to non-technical stakeholders.
Create clear documentation, including meeting minutes, action items, decisions, business requirements, process flows, risks and issues, use cases, user stories, and weekly status reports.
Document and analyze business requirements, processes, and workflows, ensuring requirements are complete, consistent, concise, traceable, feasible, unambiguous, and verifiable.
Create or assist with technical documentation describing how systems should be developed or modified to meet business needs; review and approve vendor designs for these documents.
Manage requirements traceability information and track requirements status throughout the project.
Assist business partners with test planning and quality reviews to ensure solutions meet quality and scope objectives.
Mentor business analyst staff, monitor and evaluate outcomes, and participate in process improvement.
Facilitate requirements peer reviews and provide constructive feedback that supports quality and best practices.