Senior Branch Manager (Airport)

SIXT•San Diego, CA

4d•Onsite

About The Position

The Senior Branch Manager leads teams and manages the vehicle fleet to deliver top-quality customer service. The role oversees budgets, sales, market penetration, revenue, and profitability across multiple branches. It also involves developing employees and managers, recruiting team members, managing operational and fleet responsibilities, and maintaining a premium customer service culture. The position offers a yearly salary of at least $78,021 plus an annual bonus of $39,375 paid monthly.

Requirements

A bachelor's degree and at least three years of sales and customer service experience for the senior role, plus two years in a supervisory role; alternatively, five years of work experience without a degree, including two years as a manager in car rental, or relevant experience.
Good supervisory skills.
Strong communication skills; ability to communicate in other languages is a plus.
Exceptional interpersonal and relationship-building abilities.
Strong organizational skills and excellent customer service skills.
Authorization to work in the United States without requiring company sponsorship now or in the future.
At least 18 years old.
Valid driver's license with a clean record.
Ability to work day and evening shifts.

Nice To Haves

Ability to communicate in other languages.

Responsibilities

Oversee budgets, sales, and market penetration across multiple branches, and increase revenue and profitability.
Lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings.
Recruit new team members in collaboration with the Talent team and coach other managers on recruitment.
Manage the vehicle fleet and operational tasks, including health and safety, corporate CI, and defleets.
Delegate tasks to ensure efficient workflows.
Promote a premium customer service culture and handle complaints.
Work with regional managers to optimize processes.