Senior Branch Manager - Delaware Hertel Branch

M&T Bank•Buffalo, NY

About The Position

Manages all activities of a branch and is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role has personal production responsibility and regularly meets with business partners to review customer deals. It leads the branch team in achieving annual sales and profitability goals and overseeing branch operations. Senior Branch Managers are responsible for maintaining federal registration requirements under the SAFE Act and staying current on operational, product, and system changes and enhancements. This position has increased responsibility for business banking and retail household growth at a branch with complex or unique needs or a larger customer base. It may also support regional or market initiatives, mentor colleagues, manage development or float pools, and provide coverage at other branches.

Requirements

Bachelor’s degree and at least 5 years of relevant experience, or, in lieu of a degree, a combined minimum of 9 years of higher education and/or work experience, including at least 9 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience, including at least 1 year of bank branch management experience.
Strong communication and interpersonal skills.
Demonstrated organization, time management, and prioritization skills.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated sales or business development experience and success.
Fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all levels of the organization.
Strong financial services product knowledge.
Strong organization, time management, and prioritization skills.

Responsibilities

Manage the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Identify Retail and Business Banking customers’ needs and use the sales process and available tools and resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000.
Proactively bundle products and services where appropriate.
Ensure compliance with regulatory, operational, security, and control requirements; maintain a strong environment for protecting customer and bank assets.
Monitor branch operations for adherence to policies, procedures, and audit requirements, and foster operational excellence and sound risk management.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes.
Educate customers about evolving fraud risks and guide customers affected by fraud through available resources, recovery, and resolution processes.
Promote fraud-prevention tools, account monitoring services, digital security features, and protective practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; manage performance, provide feedback, and support career growth.
Build a high-performing, customer-focused culture that promotes engagement, accountability, continuous development, belonging, and adherence to brand standards and Bank priorities.
Own proactive customer prospecting and follow-up, retention, and year-over-year growth of consumer and business households while managing customer and bank risk.
Represent the bank in the local community through events, networking, philanthropic initiatives, partnerships, and community engagement.
Identify and escalate risk-related issues to management; adhere to the Company’s risk and regulatory standards, policies, controls, and Risk Appetite.
Maintain M&T internal control standards and timely implementation of internal and external audit points and applicable issues raised by external regulators.
Meet and maintain Federal SAFE Act registration requirements.
Stay current on operational, product, and system changes and enhancements and demonstrate sound risk management decisions.
Support regional, market, or bank-wide efforts and projects; mentor colleagues, manage development or float pools, and cover other branches or bank-initiated development programs as needed.
Manage and mentor a larger branch team, with an average of 6–14 FTEs, and oversee a customer base of more than 2,500, more than 1,100 weekly transactions, and more than 400 weekly servicing interactions.
Complete other related duties as assigned.