Senior Branch Manager - Delaware Hertel Branch

M&T Bank•Buffalo, NY

5d•$89,600 - $149,300

About The Position

The Senior Branch Manager is responsible for all branch activities and the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The manager has personal production responsibility and regularly meets with business partners to review customer deals. This position leads a larger or more complex branch team and is accountable for branch sales, profitability, operations, and development of employees. The manager identifies Retail and Business Banking customer needs and uses the bank’s sales process, tools, and resources to provide personalized short- and long-term solutions. The role independently sources and processes Business Banking loan requests up to $250,000 and proactively bundles products and services where appropriate. It also maintains regulatory, operational, security, and internal control standards; monitors adherence to policies, procedures, and audit requirements; and promotes sound risk management. The Senior Branch Manager leads, coaches, recruits, develops, and retains employees; supports performance management and career growth; and builds a customer-focused culture of engagement, accountability, and continuous development. The manager promotes customer retention and household growth, develops talent for roles across the organization, and represents the bank in the local community through events, networking, and philanthropic initiatives. The role also prepares employees and customers to recognize and respond to fraud risks, promotes fraud-prevention and digital security tools, and supports customers affected by fraud through recovery and resolution. The position reports to a Retail Regional Manager and must meet and maintain Federal SAFE Act registration requirements. It may include regional or market support, mentoring, project work, and coverage of other branches.

Requirements

Bachelor’s degree and at least 5 years of relevant experience, or, in lieu of a degree, a combined minimum of 9 years of higher education and/or work experience, including at least 9 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience, including at least 1 year of bank branch management experience.
Strong communication and interpersonal skills.
Demonstrated organization, time management, and prioritization skills.
Ability to meet and maintain Federal SAFE Act registration requirements.
Ability to lead a larger or more complex branch team and support branch operations, sales, and profitability goals.

Nice To Haves

Demonstrated sales or business development experience and success, with a fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all organizational levels.
Strong financial services product knowledge.
Strong organization, time management, and prioritization skills.

Responsibilities

Manage all activities of the branch and deliver the overall branch operating model, including customer and employee experience, digital engagement, transactions, operations, servicing, and sales.
Maintain personal production responsibility and meet with business partners to review customer deals.
Identify Retail and Business Banking customer needs and provide personalized short- and long-term solutions using the bank’s sales process, tools, and resources.
Independently source and process Business Banking loan requests up to $250,000 and bundle products and services as appropriate.
Ensure compliance with regulatory, operational, security, control, policy, procedure, and audit requirements; maintain a strong risk and control environment and escalate risk-related issues.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about evolving fraud risks and support affected customers through recovery and resolution.
Promote fraud-prevention tools, account monitoring services, digital security features, and financial safety practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; conduct performance management, provide feedback, and support career growth.
Establish a high-performing, customer-focused culture that promotes engagement, accountability, continuous development, belonging, and alignment with bank priorities and brand standards.
Prospect and follow up with customers, retain households, and grow consumer and business relationships through exceptional customer experiences and appropriate engagement with colleagues and business partners.
Represent the bank in the local community by attending events, networking, supporting philanthropic initiatives, and building partnerships with businesses, nonprofits, schools, and community groups.
Develop talent for positions across the organization and leverage local opportunities through ongoing community involvement and leadership.
Maintain internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
Stay current on operational, product, and system changes and enhancements, and make sound risk management decisions.
Meet and maintain Federal SAFE Act registration requirements.
Support regional, market, or bank-wide efforts as needed, including mentoring, development or float-pool management, and branch coverage.
Complete other related duties as assigned.