Senior Branch Manager (Airport)

SIXT•San Diego, CA

About The Position

The Senior Branch Manager leads a team and oversees fleet operations to provide top-quality customer service. The role is responsible for budgets, sales, market penetration, revenue, and profitability across multiple branches. The manager develops team members and other managers, recruits with support from the Talent team, oversees operational tasks, and builds a premium customer service culture. The position offers a yearly salary of at least $78,021 plus an annual bonus of $39,375 paid monthly.

Requirements

Bachelor's degree and at least 3 years of experience in sales and customer service, plus 2 years in a supervisory role; alternatively, 5 years of work experience without a degree, including 2 years as a manager in car rental, or relevant experience.
Good supervisory skills and strong communication skills; ability to communicate in other languages is a plus.
Exceptional interpersonal and relationship-building abilities.
Highly organized with excellent customer service skills.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
Must be at least 18 years old and have a valid driver's license with a clean record.
Must be able to work day/evening shifts.

Nice To Haves

Ability to communicate in other languages.

Responsibilities

Manage budgets, sales, and market penetration across multiple branches while increasing revenue and profitability.
Lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings.
Recruit new team members in collaboration with the Talent team and coach other managers in recruitment.
Manage the vehicle fleet and operational tasks, including health and safety, corporate CI, and defleets; delegate tasks to ensure efficient workflows.
Ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes.