Senior Branch Manager

M&T Bank•Hanover, MD

19h•$98,500 - $164,100

About The Position

The Senior Branch Manager manages all activities of a branch and is responsible for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role has personal production responsibility and includes regular meetings with business partners to review customer deals. The position leads a larger or more complex branch team to achieve annual sales and profitability goals and oversees overall branch operations. It has increased responsibility for growing business banking and retail households, supporting regional and market initiatives, mentoring colleagues, and potentially covering other branches. The manager is also responsible for maintaining Federal SAFE Act registration requirements and staying current on operational, product, and system changes.

Requirements

Bachelor’s degree and at least 5 years of relevant experience, or, in lieu of a degree, a combined minimum of 9 years of higher education and/or work experience, including at least 9 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience, including at least 1 year of bank branch management experience.
Strong communication and interpersonal skills.
Demonstrated organization, time-management, and prioritization skills.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated sales or business-development experience and success.
Fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all organizational levels.
Strong financial-services product knowledge.
Strong organization, time-management, and prioritization skills.

Responsibilities

Manage the branch operating model and its customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Identify Retail and Business Banking customer needs and use sales processes, tools, and resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000 and bundle products and services when appropriate.
Ensure compliance with regulatory, operational, security, control, policy, procedure, and audit requirements; maintain a strong risk and control environment and escalate risk-related issues as needed.
Prepare employees to identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about fraud risks and available prevention tools, and guide impacted customers through recovery and resolution resources.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; manage performance, provide feedback, support career growth, and promote accountability and continuous development.
Prospect and follow up with customers, support retention, and grow consumer and business households while delivering an exceptional customer experience and limiting risk.
Represent the bank in the local community through events, networking, philanthropic initiatives, and partnerships with businesses, nonprofits, schools, and community groups.
Develop talent for positions across the organization and leverage local opportunities through proactive community involvement and leadership.
Promote a culture of belonging that reflects the M&T Bank brand and adhere to the Company's risk and regulatory standards, policies, controls, and Risk Appetite.
Maintain internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
Meet and maintain Federal SAFE Act registration requirements.
Stay current on operational, product, and system changes and demonstrate sound risk-management decisions.
Support regional, market, and bank-wide efforts as needed, including mentoring, regional backup, development-pool management, branch coverage, and development programs.
Complete other related duties as assigned.