Senior Branch Manager

M&T Bank•Wilmington, DE

1d•$98,500 - $164,100

About The Position

The Senior Branch Manager manages all activities of a branch and is responsible for its overall operating-model success, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role includes personal production responsibility and regular meetings with business partners to review customer deals. The manager leads the branch team in achieving annual sales and profitability goals and overseeing branch operations, with increased responsibility for business banking and retail household growth at a larger or more complex branch. The role leads, coaches, develops, recruits, and retains branch employees; promotes a high-performing, customer-focused culture; and supports customer acquisition, retention, and relationship growth. The manager represents the bank in the local community and builds partnerships with businesses, nonprofits, schools, and community groups. The position also maintains regulatory, operational, security, audit, and internal-control standards, supports fraud prevention and customer recovery, and meets Federal SAFE Act registration requirements.

Requirements

Bachelor’s degree and at least 5 years of relevant experience, or, in lieu of a degree, a combined minimum of 9 years of higher education and/or work experience, including at least 9 years of relevant experience.
3 years of sales experience.
2 years of managerial experience, including at least 1 year of bank branch management experience.
Strong communication and interpersonal skills.
Demonstrated organization, time management, and prioritization skills.
Meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated sales or business development experience and success.
Fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all organizational levels.
Strong financial services product knowledge.
Strong organization, time management, and prioritization skills.

Responsibilities

Manage the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Identify Retail and Business Banking customers’ needs and use sales processes, tools, and resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000 and proactively bundle products and services where appropriate.
Ensure compliance with regulatory, operational, security, and control requirements; monitor adherence to policies, procedures, and audit requirements; and promote sound risk management.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about fraud risks and prevention; and guide affected customers through recovery and resolution.
Promote fraud-prevention tools, account monitoring services, digital security features, and customer security best practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; manage performance, provide feedback, and support career growth.
Build a customer-focused and accountable branch culture aligned with M&T Bank leadership competencies, brand standards, and bank priorities.
Prospect and follow up with customers, retain and grow consumer and business households, and deepen customer engagement while following policies and limiting risk.
Represent the bank in the local community through events, networking, philanthropic initiatives, and partnerships with local organizations.
Develop talent for positions across the organization and provide community leadership and involvement.
Understand and adhere to company risk and regulatory standards, policies, and controls; identify risk-related issues requiring escalation.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Meet and maintain Federal SAFE Act registration requirements.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk-management decisions.
Support regional, market, or bank-wide initiatives, mentoring, development-pool management, and coverage of other branches as applicable.
Complete other related duties as assigned.