Senior Branch Manager

Generac Power Systems•Denver, CO

2d•$136,000 - $170,000•Onsite

About The Position

Energy Systems, a leader in industrial power solution sales, service, and rentals, is seeking a Senior Branch Manager. This role is responsible for overseeing the sales, service, rental, and parts departments for assigned branch locations. The Senior Branch Manager will manage workflow, ensure cross-departmental execution, oversee facilities and assets, implement operating processes and procedures, and cultivate a customer-focused culture. Key performance indicators include customer satisfaction, territory profitability, revenue growth, operational efficiency, and customer and employee retention.

Requirements

Bachelor’s degree, or equivalent in associated field
5+ years of operations management experience
5+ years of management experience with direct reports
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
Advanced knowledge of power generation parts and service industry including mechanical and technical aptitude
Incorporate time management skills by prioritizing work assignments
Proven interpersonal skills, including being a team player to create synergy within the company
Must be able to operate a forklift vehicle
Must be able to handle high-pressure situations
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Nice To Haves

Advanced degree in Business Management
Experience as a Technical Supervisor in an Industrial application/setting
Working knowledge of business enterprise systems (ERP)
Proficiency in schematic and service documentation
Proficiency in financial oversight and understanding including budgets, forecasting models and general ledgers

Responsibilities

Drive customer service and satisfaction for Energy Systems Customers.
Management and ownership of P&L for service sales, service, rental, and parts operations for branch locations within the assigned territory.
Develop and implement strategic sales plans to achieve regional targets and drive revenue growth.
Maintain an up-to-date knowledge of generator system technology, including competitor products and strategies.
Work with VP/GM on annual operational strategy initiatives to ensure they are completed on time and within budget.
Ensure staff follow EH&S regulations, while fostering a culture of overall safety first.
Foster collaborative, customer-focused and team culture and drive accountability through performance management.
Recruit, train, and develop high-performing teams across sales and service functions.
Management of office personnel, facilities, rental fleet, and associated assets.
Participate in the operational leadership development program with the VP/GM by providing guidance, mentorship coaching, and training of Service Managers at each Branch location assigned by the VP/GM.
Lead selected leadership training relating to cultural development, process (ISO) documentation, and strategy initiatives across the enterprise.
Monitor sales metrics, operational KPIs, and report on performance against targets; ensuring revenue and operating income are met.
Set operational objectives that align with company strategy.
Ensure work orders are completed, with proper documentation, on time, and within quoted amounts and timeframes.
Oversee ERP and CRM system usage to ensure documentation and reporting is complete and accurate.
Support the development of processes and procedures that align with the financial and operational goals of the company.
Ensure the operational teams are continuously operating following the written process documents and providing feedback for continuous improvement.