Senior Associate, Marketing Operations

Garner Health•New York City, NY

8d•Hybrid

About The Position

Garner is on a mission to transform the U.S. healthcare system by partnering with employers to redesign how healthcare works. They apply proprietary clinical metrics to patient data to identify the best-performing doctors and use incentives to steer members to high-quality care, resulting in better care and lower costs. Garner has helped millions access higher-quality care and saved significant healthcare costs. They are experiencing rapid growth and are looking for a Senior Associate, Marketing Operations to manage the operational aspects of their demand generation efforts. This role involves managing day-to-day campaign operations, delivering marketing reports and analysis, and ensuring smooth lead data flow to sales. It is an automation-first role, utilizing AI tools to streamline processes and increase efficiency.

Requirements

1–3 years of experience in marketing operations, revenue operations, or a related operational role, preferably at a B2B organization
Hands-on HubSpot experience (workflows, forms, segmentation)
Salesforce familiarity is a strong plus
An automation-first mindset: comfortable with detail-oriented execution, and routinely asking how a process could be made repeatable or hands-free
Fluency with AI tools (e.g., Claude) applied to real workflows, or strong motivation to build it fast
Data comfort: confident building reports and working in spreadsheets
SQL or Python exposure is a plus
A self-starter mindset toward understanding, documenting, and navigating new systems

Responsibilities

Own campaign operations end-to-end, including campaign enrollment, list processing, tracking setup, and CRM data hygiene, ensuring every campaign is accurately tracked and attribution is preserved
Own the marketing ops request queue, triaging and delivering requests within SLA and escalating only what requires systems-level judgment
Use AI tools and automation to convert repetitive campaign ops and request work into hands-free, monitored processes, measured by declining manual effort per campaign
Deliver marketing reporting and analysis, maintaining and automating the reporting library (recurring refreshes and event, webinar, and email performance reports) and executing one-off data pulls and analyses as needs arise
Own day-to-day lead routing operations, monitoring flow health, resolving routing exceptions, and maintaining speed-to-lead as routing logic and data sources evolve