Marketing Operations Associate, Direct Marketing

StubHub•Los Angeles, CA

1d•$85,000 - $115,000•Hybrid

About The Position

StubHub is seeking a Marketing Operations Associate to plan, prioritize, and execute high-impact direct marketing campaigns across sports, music, theater, and comedy. The role owns campaigns from opportunity assessment through briefing, production, quality assurance, launch, and performance review. It balances planned marketing-calendar activity with time-sensitive opportunities, using event signals, audience relevance, business impact, and timing to guide decisions. Campaigns are delivered through email and push, working independently or in coordination with design and engineering teammates and other cross-functional stakeholders. The associate will also improve the Direct Marketing team’s ability to operate at scale. This includes streamlining workflows, templates, quality assurance processes, and documentation; identifying manual work that can be automated; and partnering with Product, Data, and Engineering on scalable tooling. The role will help transition the team to new processes and tools and gather feedback to support adoption. Performance is measured both by campaign impact and by progress in automating and scaling campaign orchestration workflows. This is a hybrid position based in New York, NY; Century City, CA; or Aliso Viejo, CA, with three days in the office and two days remote. The listed base salary range is $85,000–$115,000 annually. StubHub describes its total compensation package as including equity and benefits.

Requirements

At least 3 years of experience in marketing operations, campaign management, program management, or a related field.
Experience managing complex campaign calendars, operational workflows, or cross-functional programs in fast-paced environments.
Strong project management skills, including coordinating multiple campaigns, stakeholders, deadlines, and dependencies simultaneously.
Exceptional attention to detail and operational rigor, particularly in campaign setup, quality assurance, and execution.
Strong prioritization and analytical judgment, including evaluating opportunities by business impact, customer relevance, and urgency.
Ability to navigate ambiguity, respond to time-sensitive opportunities, and balance speed with quality.
Clear communication skills and a collaborative approach to cross-functional problem-solving.
Ownership and bias for action, with an orientation toward continuous improvement and measurable business impact.
Comfort working with performance data and using metrics to inform decisions.

Nice To Haves

Experience executing email, push, SMS, or other CRM campaigns.
Background in consumer marketplaces, ecommerce, ticketing, entertainment, or other high-velocity consumer businesses.
Familiarity with audience segmentation, personalization, A/B testing, and campaign performance measurement.
Experience improving campaign workflows through automation, tooling, or process design.
Working knowledge of SQL or analytics tools.

Responsibilities

Own end-to-end execution of email and push campaigns, from opportunity assessment and prioritization through briefing, production, QA, launch, and performance review.
Manage the marketing calendar, balancing planned major-event campaigns with valuable opportunities that emerge in real time.
Identify and prioritize campaign opportunities using event signals, audience relevance, business impact, and timing.
Coordinate campaign requests, dependencies, and execution with cross-functional stakeholders.
Improve campaign workflows, templates, QA processes, and documentation to increase speed, consistency, and quality.
Identify repetitive manual tasks and collaborate with Product, Data, and Engineering on scalable tooling and automation.
Help transition the team to new processes and tooling, gathering feedback to improve solutions and support adoption.
Monitor campaign performance and identify opportunities to improve targeting, creative, timing, and execution.
Propose and execute experiments with the team to improve campaign effectiveness and inform future strategy.