Marketing Operations Associate, Direct Marketing

StubHub•Aliso Viejo, CA

1d•$85,000 - $115,000•Hybrid

About The Position

StubHub is seeking a Marketing Operations Associate to plan, prioritize, and execute high-impact direct marketing campaigns across sports, music, theater, and comedy. The role focuses on timely, relevant email and push campaigns that engage fans and support business goals. The associate will assess campaign opportunities using event signals and insight tools, coordinate campaigns from concept through launch, and balance planned activity with fast-moving opportunities. Campaigns may be executed independently or in coordination with design and engineering teammates. The associate will also help the Direct Marketing team scale its operations by improving workflows, campaign quality, and documentation, and by reducing manual effort. This includes working with Product, Data, and Engineering on tools and automation, helping the team adopt new processes, and using performance data and experiments to improve campaign effectiveness. The position is hybrid, with three days in the office and two days remote, based in New York, NY; Century City, CA; or Aliso Viejo, CA. StubHub describes an accelerated-growth environment, competitive compensation including equity, flexible time off, and a comprehensive benefits package. The anticipated annual base salary is $85,000–$115,000 USD, with actual compensation dependent on qualifications, skills, experience, and competencies.

Requirements

At least 3 years of experience in marketing operations, campaign management, program management, or a related field.
Experience managing complex campaign calendars, operational workflows, or cross-functional programs in fast-paced environments.
Strong project management skills and ability to coordinate multiple campaigns, stakeholders, deadlines, and dependencies simultaneously.
Exceptional attention to detail and operational rigor, particularly in campaign setup, quality assurance, and execution.
Strong prioritization and analytical judgment to evaluate opportunities based on business impact, customer relevance, and urgency.
Ability to navigate ambiguity, respond to time-sensitive opportunities, and balance speed with quality.
Clear communication skills and a collaborative approach to cross-functional problem-solving.
Ownership, bias for action, and a focus on continuous improvement and measurable business impact.
Comfort working with performance data and using metrics to inform decisions.

Nice To Haves

Experience executing email, push, SMS, or other CRM campaigns.
Background in consumer marketplaces, ecommerce, ticketing, entertainment, or other high-velocity consumer businesses.
Familiarity with audience segmentation, personalization, A/B testing, and campaign performance measurement.
Experience improving campaign workflows through automation, tooling, or process design.
Working knowledge of SQL or analytics tools.

Responsibilities

Own end-to-end execution of email and push campaigns, including opportunity assessment, prioritization, briefing, production, quality assurance, launch, and performance review.
Manage the marketing calendar, balancing planned campaigns around major events with high-value opportunities that arise in real time.
Identify and prioritize campaign opportunities based on event signals, audience relevance, business impact, and timing.
Coordinate campaign requests, dependencies, and execution with cross-functional stakeholders.
Improve campaign workflows, templates, quality-assurance processes, and documentation to increase speed, consistency, and quality.
Identify repetitive manual tasks and collaborate with Product, Data, and Engineering to develop and improve scalable tooling and automation.
Help transition the team to new processes and tools, gather feedback, and support adoption.
Monitor campaign performance and identify opportunities to improve targeting, creative, timing, and execution.
Partner with the team to propose and execute experiments that improve campaign effectiveness and inform future strategy.