Marketing Operations Associate, Direct Marketing

StubHub•Los Angeles, CA

9h•$85,000 - $115,000•Hybrid

About The Position

StubHub is seeking a Marketing Operations Associate to plan, prioritize, and execute high-impact direct marketing campaigns across sports, music, theater, and comedy. The role delivers timely, relevant email and push campaigns, identifying opportunities through event signals and insight tools and coordinating each campaign from concept through launch. The associate may execute independently or lead design and engineering teammates, while balancing the planned marketing calendar with time-sensitive opportunities. The role also helps the Direct Marketing team scale its operations by improving workflows, campaign quality, and efficiency. In partnership with Product, Data, and Engineering, the associate will identify manual work that can be streamlined through tools and automation, support adoption of new processes, and use campaign performance data and experiments to improve effectiveness. Success includes launching more priority campaigns on time, shortening turnaround, reducing errors and manual work, and strengthening campaign orchestration.

Requirements

At least 3 years of experience in marketing operations, campaign management, program management, or a related field.
Experience managing complex campaign calendars, operational workflows, or cross-functional programs in fast-paced environments.
Strong project management skills, including coordinating multiple campaigns, stakeholders, deadlines, and dependencies simultaneously.
Exceptional attention to detail and operational rigor, particularly in campaign setup, quality assurance, and execution.
Strong prioritization and analytical judgment, including evaluating opportunities by business impact, customer relevance, and urgency.
Ability to navigate ambiguity, respond to time-sensitive opportunities, and balance speed with quality.
Clear communication skills and a collaborative approach to cross-functional problem-solving.
Strong ownership and bias for action, with an interest in continuous improvement and measurable business impact.
Comfort working with performance data and using metrics to inform decisions.

Nice To Haves

Experience executing email, push, SMS, or other CRM campaigns.
Background in consumer marketplaces, ecommerce, ticketing, entertainment, or other high-velocity consumer businesses.
Familiarity with audience segmentation, personalization, A/B testing, and campaign performance measurement.
Experience improving campaign workflows through automation, tooling, or process design.
Working knowledge of SQL or analytics tools.

Responsibilities

Own end-to-end execution of email and push campaigns, from opportunity assessment and prioritization through briefing, production, quality assurance, launch, and performance review.
Manage the marketing calendar, balancing planned major-event campaigns with valuable opportunities that arise in real time.
Identify and prioritize campaign opportunities based on event signals, audience relevance, business impact, and timing.
Coordinate campaign requests, dependencies, and stakeholders to support timely, high-quality execution.
Improve campaign workflows, templates, quality assurance processes, and documentation to increase speed, consistency, and quality.
Identify repetitive manual tasks and collaborate with Product, Data, and Engineering to develop scalable tooling and automation.
Help transition the team to new processes and tools, gather feedback, improve solutions, and support adoption.
Monitor campaign performance and identify opportunities to improve targeting, creative, timing, and execution.
Partner with the team to propose and execute experiments that improve campaign effectiveness and inform future strategy.