Senior Associate, Human Resources

West Pharmaceutical Services • Uwchlan Township, PA

12d • Hybrid

About The Position

This hybrid role requires the team member to work onsite three days per week. The Senior Specialist, Human Resources supports workforce enablement for the Proprietary Segment and provides HR business partnering for an assigned client group. The role uses workforce data, analytics, and storytelling to develop actionable insights for leaders, using tools such as Power BI, SAP, PowerPoint, and AI-enabled technologies.

Reporting to the Director, HRBP & Workforce Enablement Leader, the position partners with HR Business Partners and Centers of Excellence to align workforce data, talent priorities, and HR initiatives. It helps develop and implement workforce and talent plans, support HR program launches, and monitor progress, adoption, and outcomes. The role also provides reporting and insights to help leaders assess workforce trends, identify focus areas, and support employee development and program rollout across the segment.

The position provides day-to-day HR support to an assigned client group and contributes to talent programs, workforce planning, change management, and cross-functional HR projects. The work is performed in an office environment within a global organization. West describes an inclusive and collaborative culture, community involvement, learning and development opportunities, global career opportunities, and recognition and rewards.

Requirements

• Minimum five years of experience and knowledge of multiple HR disciplines.
• High school diploma or equivalent required; an equivalent combination of education and relevant work experience will be considered.
• Strong consultative, interpersonal, and client-orientation skills.
• Ability to work independently and as part of a team, including in a fast-paced virtual environment in a global organization.
• Ability to handle confidential and sensitive information discreetly.
• Ability to prioritize and respond promptly to changing requirements, coordinate multiple tasks, work under time constraints, problem solve, and maintain attention to detail.
• Ability to read and interpret data, information, and documents; observe and interpret situations; analyze and solve problems; and make independent, sound judgments.
• Trustworthiness, inclusivity, communication and presentation skills for diverse and large audiences, decision-making, planning and organizing, personal accountability, and attention to detail.

Nice To Haves

• Bachelor’s degree in Human Resources or a related field preferred.
• Experience with HR business systems such as Ultimate, Workday, PeopleSoft, Kronos, SuccessFactors, or SAP HCM preferred.
• Experience in HR specialist or generalist work, HR analytics, and/or organizational development, with potential to grow into an HR leadership role.
• Strong business acumen and ability to translate workforce data into clear narratives and persuasively present insights to business leaders.
• Demonstrated ability to use Power BI or a comparable business intelligence tool to access, filter, and interpret existing reports.
• Advanced Excel and PowerPoint skills and comfort using AI-enabled tools.
• Strong program coordination, facilitation, communication, and interpersonal skills.
• Experience supporting manufacturing, operations, or high-volume production environments preferred.
• Exposure to talent review, succession planning, and workforce planning processes preferred.
• Project management and change management experience.
• PHR or SHRM-CP certification preferred.

Responsibilities

• Provide day-to-day HR business partner support to an assigned client group, advising managers and employees on policies, procedures, and people matters, and escalating complex employee relations issues as appropriate.
• Support HR matters including performance management, onboarding, offboarding, compensation planning, training, benefits, and payroll; support employees, leaders, and HR partners through the performance management cycle in the HR system.
• Partner with Talent Acquisition and Compensation on staffing needs, job descriptions, requisitions, offers, leveling, and pricing.
• Maintain knowledge of and ensure compliance with employment laws, regulations, policies, work procedures, and safety rules; liaise with Legal on statutory and legal issues.
• Use Power BI, PowerPoint, and AI-enabled tools to turn workforce data into clear visuals, executive-ready materials, and actionable recommendations for Segment leaders.
• Track progress, milestones, and adoption of talent and HR initiatives; monitor workforce health dashboards, report key metrics, and surface risks or opportunities.
• Coordinate related talent and HR initiatives across the Segment, lead working sessions with managers and leaders to align priorities, and present progress and recommendations to HR leadership.
• Launch talent and HR programming as needed, including employee development programs, governance, and rollout planning; coordinate delivery with relevant COEs and subject matter experts.
• Support talent reviews, succession planning, and capability assessments by preparing materials, analyzing data, consolidating inputs across operating units, and tracking follow-through.
• Support change management and communication plans, including execution readiness, and contribute to cross-functional HR projects such as culture and process improvement initiatives.

Benefits

• Volunteer opportunities through the West without Borders initiative and other charitable programs.
• Professional growth opportunities through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Opportunities for international exposure and cross-functional collaboration.
• Inclusive and collaborative culture that values diversity, equity, and inclusion.
• Performance-based bonuses, service recognition, and employee appreciation initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED