Senior Associate, Benefits Administrator

Trimont•Charlotte, NC

About The Position

The Senior Associate, Benefits Administrator supports daily benefits administration, including enrollment, eligibility changes, open enrollment, billing reconciliation, and data maintenance. Working with internal teams and benefit providers, the role provides responsive employee support, maintains accurate records, supports compliance, and contributes to a positive benefits experience.

Requirements

Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience.
At least three years of U.S. employee benefits administration experience, with expertise in U.S. health plans and annual open enrollment.
401(k) administration experience, including Form 5500 filings and plan audits.
Working knowledge of benefits eligibility, qualifying life events, continuation coverage, the Family and Medical Leave Act (FMLA), and applicable U.S. benefits compliance requirements.
Experience with HRIS or benefits platforms, carrier integrations, vendor management, and payroll benefits reconciliations, including partnership with payroll teams, carriers, brokers, and third-party administrators.
Strong Excel skills, including lookups, pivot tables, and reconciliation of enrollment, deduction, and billing data.
Strong attention to detail and organization, with the ability to manage competing priorities and time-sensitive deadlines.
Willingness to learn and take ownership of UK and Australia benefits administration.
Clear written and verbal communication, a service-oriented approach, and sound judgment when handling confidential information.

Nice To Haves

Experience administering UK and Australia benefits.

Responsibilities

Administer applicable U.S. medical, dental, vision, life, disability, flexible spending account, health savings account, retirement, and employee assistance benefits; process enrollments, eligibility changes, qualifying life events, and terminations according to plan provisions and procedures.
Provide benefits guidance, resolve employee questions with providers, lead new-hire orientation, and develop employee communications, enrollment instructions, and benefits guides.
Coordinate open enrollment testing, employee education, election validation, and reconciliation.
Coordinate leave-related benefits and continuation coverage with internal teams and third-party administrators.
Maintain accurate elections, coverage, effective dates, and documentation in UKG and vendor systems; monitor eligibility feeds and resolve transmission errors.
Partner with Payroll and Finance to validate deductions and employer contributions, reconcile carrier invoices against enrollment records, resolve discrepancies, and coordinate payments.
Partner with brokers, carriers, recordkeepers, and administrators on service issues, renewals, system updates, and vendor transitions.
Coordinate required benefits notices, disclosures, and reporting with leadership, advisors, and vendors; maintain records, track deadlines, and safeguard confidential information through secure access, handling, and retention.
Support retirement eligibility reviews, contribution reconciliations, and annual compliance testing; coordinate timely preparation, review, and submission of plan filings with recordkeepers, administrators, Finance, and advisors.
Prepare census data, enrollment reports, payroll and contribution reconciliations, and supporting schedules for reporting, plan reviews, and audits.
Coordinate annual retirement audits, as applicable, auditor requests, and resolution of findings.
Document procedures and recommend improvements to recurring issues, data accuracy, controls, and employee service.