Benefits Administrator

Avant Healthcare Professionals • Maitland, FL

3d • Onsite

About The Position

The Benefits Administrator is responsible for end-to-end operational case ownership across leave administration, workplace accommodations, workers’ compensation, and assigned compliance activities. The role manages cases from intake through closure, maintains accurate records and required communications, and coordinates with employees, leaders, vendors, and internal partners. It bridges transaction processing and program ownership by independently driving assigned cases, compliance calendars, audits, reporting, and documented process controls while escalating sensitive or high-risk matters appropriately.

The Benefits team manages day-to-day employee benefit operations and administration, including processing benefit documents and overseeing approval workflows for enrollments, terminations, and post-employment benefit offerings. The team also researches, analyzes, and resolves benefit-related issues for field and corporate employees and provides general health and welfare benefits.

This is a full-time position with standard business hours Monday through Friday, 8:00 AM to 5:00 PM. Additional time outside these hours may be needed to complete the essential functions. The position operates in a professional office environment and uses standard office equipment. It involves extended periods of stationary desk work, regular communication, and infrequent lifting of office supplies up to 20 pounds. The role has daily access to confidential records and requires strict confidentiality and protection of employee information.

Requirements

• Bachelor's degree or equivalent work and educational experience.
• At least 2 years of experience in benefits administration, workers’ compensation, and leave administration.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Knowledge of Adobe.
• Strong presentation and communication skills.
• Advanced organizational skills and the ability to handle multiple assignments simultaneously.
• Excellent verbal, written, and interpersonal communication skills.
• HIPAA certification and ability to obtain and maintain it.
• Ability to maintain strict confidentiality and security of employee information.
• Proprietary Information and Non-Conflict Agreement required.

Responsibilities

• Analyze and resolve complex benefits eligibility and transaction issues by evaluating employee records, documentation, and plan requirements; resolve matters within assigned authority and escalate those requiring additional review.
• Administer employee leave cases from intake through closure, including FMLA, disability, military leave, Company leave, and other applicable leave programs.
• Review leave requests and supporting documentation, determine eligibility and next steps under established policies and procedures, identify exceptions or conflicting information, and communicate requirements and decisions.
• Maintain accurate leave status and case documentation in applicable HR, benefits, payroll, and vendor systems; coordinate pay, benefit premiums, arrears, and status updates with internal partners as needed.
• Administer ADA and PWFA accommodation requests, evaluate documentation, facilitate the interactive process, determine and implement appropriate accommodations, document outcomes, and escalate complex matters for review.
• Coordinate reasonable accommodation processes with employees, leaders, HR, and appropriate internal resources while safeguarding confidential medical information.
• Manage workers’ compensation cases through closure, evaluate case status, coordinate with stakeholders, recommend appropriate actions, and identify matters requiring escalation.
• Coordinate return-to-work and transitional-duty activities for leave, accommodation, and workers’ compensation cases with employees, leaders, HR, and applicable vendors.
• Conduct compliance audits across leave, accommodations, workers’ compensation, and related records; evaluate findings and risk, determine corrective actions within authority, coordinate remediation, and escalate material or recurring issues.
• Maintain compliance calendars and notice requirements, including due dates, recurring activities, responsible parties, supporting documentation, and evidence of completion.
• Create, update, and maintain standard operating procedures, templates, checklists, decision guides, case notes, and process controls.
• Monitor assigned cases and queues, prioritize time-sensitive activities, follow up with responsible parties, and ensure required actions are documented as complete.
• Provide employees and leaders with clear, timely guidance on process steps, documentation needs, status, and available resources without providing legal or medical advice.
• Analyze recurring case trends, exceptions, control gaps, and operational issues; identify opportunities for improvement, recommend practical changes, and support approved process enhancements.
• Maintain current working knowledge of Company policies and requirements affecting assigned programs; promptly escalate interpretation questions, exceptions, retaliation concerns, safety issues, and other material risks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level