Senior Associate, Benefits Administrator

Trimont•Charlotte, NC

About The Position

The Senior Associate, Benefits Administrator supports day-to-day benefits administration and employee service, including enrollment, eligibility changes, open enrollment, billing reconciliation, and benefits data maintenance. The role partners with internal teams and benefits providers to maintain accurate records, support compliance, and provide employees with a positive benefits experience. The position administers U.S. benefits and retirement plans, coordinates employee communications and open enrollment activities, maintains records in UKG and vendor systems, and works with Payroll, Finance, brokers, carriers, recordkeepers, administrators, and advisors. It also supports required notices and reporting, retirement plan filings and audits, and ongoing improvements to procedures, data accuracy, controls, and employee service.

Requirements

Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience.
At least three years of U.S. employee benefits administration experience, including expertise in U.S. health plans and annual open enrollment.
401(k) administration experience, including Form 5500 filings and plan audits.
Working knowledge of benefits eligibility, qualifying life events, continuation coverage, the Family and Medical Leave Act (FMLA), and applicable U.S. benefits compliance requirements.
Experience with HRIS or benefits platforms, carrier integrations, vendor management, and payroll benefits reconciliations, including partnering with payroll teams, carriers, brokers, and third-party administrators.
Strong Excel skills, including lookups, pivot tables, and reconciliation of enrollment, deduction, and billing data.
Strong attention to detail and organization, with the ability to manage competing priorities and time-sensitive deadlines.
Clear written and verbal communication, a service-oriented approach, and sound judgment handling confidential information.

Nice To Haves

Experience administering UK and Australia benefits.

Responsibilities

Administer applicable U.S. medical, dental, vision, life, disability, flexible spending account, health savings account, retirement, and employee assistance benefits; process enrollments, eligibility changes, qualifying life events, and terminations according to plan provisions and procedures.
Provide benefits guidance and resolve employee questions with providers; lead new-hire orientation and develop employee communications, enrollment instructions, and benefits guides.
Coordinate open enrollment testing, employee education, election validation, and reconciliation.
Coordinate leave-related benefits and continuation coverage with internal teams and third-party administrators.
Maintain accurate elections, coverage, effective dates, and documentation in UKG and vendor systems; monitor eligibility feeds and resolve transmission errors.
Partner with Payroll and Finance to validate deductions and employer contributions, reconcile carrier invoices against enrollment records, resolve discrepancies, and coordinate payments.
Partner with brokers, carriers, recordkeepers, and administrators on service issues, renewals, system updates, and vendor transitions.
Coordinate required benefits notices, disclosures, and reporting with leadership, advisors, and vendors; maintain records, track deadlines, and safeguard confidential information through secure access, handling, and retention.
Support retirement eligibility reviews, contribution reconciliations, and annual compliance testing; coordinate timely preparation, review, and submission of plan filings with recordkeepers, administrators, Finance, and advisors.
Prepare census data, enrollment reports, payroll and contribution reconciliations, and supporting schedules for reporting, plan reviews, and audits.
Coordinate annual retirement audits, as applicable, auditor requests, and findings resolution.
Document procedures and recommend improvements to recurring issues, data accuracy, controls, and employee service.
Learn and take ownership of UK and Australia benefits administration.