About The Position

The Senior Assistant Deli Manager assists the Deli Manager with all aspects of deli operations, including food preparation and service, sales, staffing, inventory, food safety, sanitation, merchandising, and customer service. The role is expected to drive sales, manage inventory to minimize waste and maximize profitability, uphold quality and sanitation standards, and lead the deli team in providing exceptional customer experiences. It requires strong communication, problem-solving, and multitasking abilities, as well as a commitment to maintaining a clean, organized, and productive work environment. This is an exempt position that formally reports to the Deli Manager.

Requirements

  • High school diploma or equivalent.
  • Serv-Safe or similar certification.
  • At least 2 years of leadership experience in chain retail deli food service or restaurant management.
  • Working knowledge of food safety and sanitation regulations.
  • General knowledge of inventory management principles.
  • Demonstrated ability to lead and motivate a team.
  • Excellent communication and customer service skills.
  • Ability to multitask and prioritize tasks effectively.
  • Availability to work required shifts, including nights, weekends, and holidays.
  • Valid driver's license.
  • Ability to lift up to 50 pounds.
  • Computer literacy, including proficiency with point-of-sale (POS) systems.

Nice To Haves

  • Associate's degree in a related field.
  • Comprehensive knowledge of deli food preparation techniques.
  • Experience with profit and loss (P&L) management.

Responsibilities

  • Assist with daily deli operations, including food preparation, service, and sales.
  • Support the Deli Manager with staff scheduling and effective labor cost management.
  • Oversee inventory ordering, receiving, and stocking to minimize waste and maximize profitability.
  • Ensure compliance with food safety and sanitation standards and maintain a clean, organized work environment.
  • Operate, clean, and maintain deli equipment safely and competently.
  • Follow product rotation procedures and monitor product dates.
  • Assist the Deli Manager in conducting interviews to hire high-quality deli team members.
  • Train and develop deli staff, fostering teamwork and excellence.
  • Coach and mentor team members to improve performance and customer service skills.
  • Assist in developing and implementing merchandising strategies to increase sales.
  • Ensure quality control for deli products displayed in cases, hot lines, and other deli areas.
  • Train and practice appropriate portion control in deli production and service.
  • Know and promote advertisements and specials to increase department sales and profits.
  • Regularly review the department to ensure it is clean, products look fresh, shelves and displays are fully stocked, and merchandise is presented creatively.
  • Handle customer inquiries and complaints, resolving issues promptly and professionally.
  • Monitor and analyze profit and loss statements and identify opportunities for improvement.
  • Demonstrate leadership and help create a positive, productive work environment.
  • Work efficiently in a fast-paced environment while handling multiple demands, working under time pressure, and meeting deadlines.

Benefits

  • Quarterly incentive
  • Benefits
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