About The Position

The Produce Shift Supervisor assists customers with their shopping experience by leading the Produce team to promote company growth and deliver the products and service Cosentino customers expect. When the Produce Manager and Assistant Produce Manager are absent, this position directly supervises the team. The role formally reports to the Produce Manager and is classified as non-exempt. The supervisor supports department operations, customer service, team performance, inventory management, merchandising, product freshness, and compliance with health, sanitation, and safety requirements. The position also includes physical work such as standing and walking for extended periods, moving and lifting products, and working in coolers and freezers.

Requirements

  • At least one year of previous retail produce experience.
  • Obtain a food handling permit within the first 14 days of employment.
  • Complete ongoing training and development listed in the Cosentino Learning Plan.
  • Demonstrate verbal and interpersonal skills for positive customer and peer interactions.
  • Demonstrate basic math and reading skills required for the position.
  • Reach overhead with both arms up to 72 inches, twist at the waist, and lift objects weighing up to 20 pounds with both hands.
  • Push and pull grocery items with peak force up to 25 pounds.
  • Stand and walk for long periods on hard surfaces.
  • Occasionally lift and carry up to 50 pounds.
  • Bend and squat, sometimes to floor level.
  • Work in colder grocery cooler and freezer conditions.

Nice To Haves

  • High school diploma or equivalent is preferred.
  • Ability to climb a ladder, possibly up to five feet.

Responsibilities

  • Directly supervise the activities of Produce team members when the Produce Manager and Assistant Produce Manager are absent, maintaining operational effectiveness and a motivating, respectful environment.
  • Promote teamwork, cooperation, high morale, positive communication, and recognition of good work.
  • Support the Produce Manager and Assistant Produce Manager with coaching, corrective actions, and performance evaluations.
  • Resolve customer complaints professionally and involve store management when appropriate.
  • Know and implement Cosentino Customer Service Standards.
  • Manage inventory processes, including counting, tracking, planning, and ordering products.
  • Promote new items and weekly specials through merchandising and creative displays.
  • Maintain knowledge of department products, procedures, and policies to answer customer questions accurately.
  • Meet or exceed productivity standards.
  • Inspect products for freshness, damage, and dates, and use proper rotation techniques.
  • Remove damaged, unsaleable, or returnable products and follow procedures for damage claims.
  • Label or price merchandise as needed and obtain price signs when necessary.
  • Operate, clean, and maintain equipment safely and competently.
  • Follow and ensure team compliance with health regulations, sanitation guidelines, and safety procedures.
  • Keep the work area and department clean and safe for customers and coworkers.
  • Prepare, package, and neatly display produce products.
  • Unload and sort shipments promptly and stock merchandise in designated areas without damaging it.
  • Promote sales by suggesting additional products or services.
  • Complete additional tasks assigned by management, assist other stores or departments as needed, and gain new skills when necessary.
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