About The Position

The Senior Assistant Deli Manager assists the Deli Manager with all aspects of deli operations. This leadership role focuses on deli food service, management, and customer service. The position drives sales, manages inventory, ensures food safety and sanitation, and leads a team in delivering exceptional customer experiences. It requires strong communication, problem-solving, and multitasking abilities, as well as a commitment to maintaining a clean and organized work environment. This is an exempt position and formally reports to the Deli Manager.

Requirements

  • High school diploma or equivalent.
  • ServSafe or similar certification.
  • At least 2 years of leadership experience in chain retail deli food service or restaurant management.
  • Working knowledge of food safety and sanitation regulations.
  • General knowledge of inventory management principles.
  • Demonstrated ability to lead and motivate a team.
  • Excellent communication and customer service skills.
  • Ability to multitask and prioritize tasks effectively.
  • Availability to work required shifts, including nights, weekends, and holidays.
  • Valid driver's license.
  • Ability to lift up to 50 pounds.
  • Computer literacy, including proficiency with point-of-sale (POS) systems.

Nice To Haves

  • Associate's degree in a related field.
  • Comprehensive knowledge of deli food preparation techniques.
  • Experience with profit and loss (P&L) management.

Responsibilities

  • Assist with daily deli operations, including food preparation, service, and sales.
  • Support the Deli Manager in scheduling staff and managing labor costs.
  • Manage inventory activities, including ordering, receiving, and stocking products, to minimize waste and maximize profitability.
  • Ensure compliance with food safety and sanitation standards and maintain a clean, organized work environment.
  • Operate, clean, and maintain equipment safely and competently.
  • Follow product rotation procedures and monitor product dates.
  • Assist the Deli Manager with interviews to hire high-quality candidates.
  • Train and develop deli staff, fostering teamwork and excellence.
  • Coach and mentor team members to improve performance and customer service.
  • Help develop and implement merchandising strategies to increase sales.
  • Apply quality control measures for deli products displayed in cases, hot lines, and other deli areas.
  • Train staff in and practice appropriate portion control in production and service.
  • Know and promote advertisements and specials to increase department sales and profits.
  • Regularly review the department to ensure it is clean, products look fresh, displays are fully stocked, and merchandise is presented creatively.
  • Handle customer inquiries and complaints, resolving issues promptly and professionally.
  • Monitor and analyze profit and loss statements and identify areas for improvement.
  • Demonstrate leadership and help create a positive, productive work environment.
  • Work efficiently in a fast-paced environment and manage multiple demands, time pressure, and deadlines.

Benefits

  • Quarterly incentive
  • Benefits
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