About The Position

The Bakery Clerk assists customers with their shopping experience by producing, stocking, and packaging bakery items efficiently, courteously, and in a friendly manner. The position reports to the Bakery Manager and is classified as non-exempt. The clerk fills customer orders at the bakery counter, answers product and policy questions, helps merchandise bakery products, and keeps displays stocked and appealing. The role also includes following product rotation and preparation instructions, handling special orders, maintaining a clean and safe department, and operating bakery equipment safely. A food handling permit must be obtained within the first 14 days of employment, and ongoing training must be completed as listed in the Cosentino’s Learning Plan. A high school diploma or equivalent is preferred. The position involves standing and walking for extended periods, reaching, twisting, lifting and carrying items, pushing and pulling products, bending and squatting, and working in coolers and freezers. Ladder climbing may also be required.

Requirements

  • Obtain a food handling permit within the first 14 days of employment.
  • Complete ongoing training and development listed on the Cosentino’s Learning Plan.
  • Know and implement Cosentino’s Customer Service Standards.
  • Demonstrate verbal and interpersonal skills for positive customer and peer interactions.
  • Demonstrate basic math and reading skills.
  • Reach overhead with both arms up to 70 inches, twist at the waist, and lift objects with both hands weighing up to 20 lbs.
  • Push and pull grocery items as needed using peak force up to 20 lbs.
  • Stand and walk for long periods on tile, asphalt, concrete, or other hard surfaces.
  • Occasionally lift and carry up to 35 lbs.
  • Bend and squat, sometimes to floor level.
  • Work in colder conditions in grocery coolers and freezers.

Nice To Haves

  • High school diploma or equivalent.
  • Climb a ladder, possibly up to 5 feet.

Responsibilities

  • Assist customers courteously and efficiently by filling bakery-counter orders.
  • Know bakery products, procedures, and policies to answer customer questions accurately and courteously.
  • Merchandise products attractively and keep display cases clean and full.
  • Meet or exceed productivity standards.
  • Follow rotation procedures to prevent stale or outdated products from being used or purchased.
  • Follow instructions for preparing the next day’s products and ensure special orders are addressed.
  • Keep the bakery stocked, clean, and ready for the next shift or day.
  • Maintain a clean and safe work area and department.
  • Follow and encourage compliance with health regulations, sanitation guidelines, and safety procedures.
  • Operate, clean, and maintain equipment safely and competently.
  • Promote sales by suggesting additional products or services.
  • Resolve customer complaints professionally and involve store management when appropriate.
  • Unload bakery ingredient shipments and stock items in designated areas without damaging them.
  • Complete additional management-assigned tasks, assist other stores or departments as needed, and gain new skills when necessary.
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