About The Position

The Health & Beauty / General Merchandise Clerk assists customers with their shopping experience by stocking, pricing, and displaying general merchandise efficiently and courteously. The role includes maintaining accurate shelf tags and pricing, monitoring product condition and expiration dates, rotating advertised items, and supporting inventory activities. The clerk answers customer questions, handles complaints professionally, and follows customer service, health, sanitation, and safety standards. The position also involves keeping the department clean and safe and operating, cleaning, and maintaining equipment safely. Additional tasks may include unloading and sorting shipments, creating displays to promote new items and weekly specials, helping other stores or departments, and completing other tasks assigned by management. This is a non-exempt position and formally reports to the HBC/GM Manager.

Requirements

  • Complete ongoing training and development listed on the Cosentino’s Learning Plan.
  • Demonstrate strong verbal and interpersonal skills for positive customer and peer interactions.
  • Demonstrate basic math and reading skills required for the position.
  • Ability to reach overhead with both arms up to 71 inches, twist at the waist, and lift objects weighing up to 50 lbs.
  • Ability to push and pull grocery items with peak force up to 50 lbs.
  • Ability to stand and walk for long periods on hard surfaces.
  • Ability to occasionally lift and carry up to 50 lbs.
  • Ability to bend and squat, sometimes to floor level.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Ability to climb a ladder, possibly up to 5 feet.

Responsibilities

  • Stock department shelves by matching UPC codes to shelf tags and ensuring products face forward.
  • Change shelf tags and display price markers, and label or price merchandise missing UPC codes.
  • Identify damaged, unsaleable, or returnable products, remove them, and follow damage-claim procedures.
  • Monitor expiration dates and rotate advertised items properly.
  • Count and record merchandise as part of inventory.
  • Meet or exceed productivity standards to achieve team and individual results.
  • Know department items, procedures, and policies to answer customer questions accurately and courteously.
  • Resolve customer complaints professionally and involve store management when appropriate.
  • Know and implement Cosentino’s Customer Service Standards.
  • Operate, clean, and maintain equipment safely and competently.
  • Keep the work area and department clean and safe for customers and coworkers.
  • Follow and encourage compliance with health regulations, sanitation guidelines, and safety procedures.
  • Unload and sort incoming shipments and stock items in designated areas without damaging merchandise.
  • Promote new items and weekly specials through merchandising and displays.
  • Complete additional tasks identified by management, assist other stores or departments as needed, and gain new skills when necessary.
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