About The Position

The Senior Assistant Deli Manager assists the Deli Manager with all aspects of deli operations. The role involves deli food service, management, and customer service, with responsibility for driving sales, managing inventory, ensuring food safety and sanitation, and leading the deli team to provide strong customer experiences. The position requires communication, problem-solving, and multitasking skills, and a commitment to a clean and organized work environment. This is an exempt position that formally reports to the Deli Manager.

Requirements

  • High school diploma or equivalent.
  • Serv-Safe or similar certification.
  • At least 2 years of leadership experience in chain retail deli food service or restaurant management.
  • Working knowledge of food safety and sanitation regulations.
  • General knowledge of inventory management principles.
  • Demonstrated ability to lead and motivate a team.
  • Excellent communication and customer service skills.
  • Ability to multitask and prioritize tasks effectively.
  • Availability to work required shifts, including nights, weekends, and holidays.
  • Valid driver's license.
  • Ability to lift up to 50 pounds.
  • Computer literacy, including proficiency with point-of-sale (POS) systems.
  • Ability to reach overhead with both arms up to 74 inches, twist at the waist, and lift objects weighing up to 20 pounds with both hands.
  • Ability to push and pull grocery items to their proper locations with peak force up to 50 pounds.
  • Ability to stand and walk for long periods on hard surfaces.
  • Ability to occasionally lift and carry up to 50 pounds to a height of 34 inches.
  • Ability to work in cold grocery coolers and freezers.
  • Ability to bend and squat, including to floor level.
  • Ability to climb a ladder, possibly up to 5 feet.

Nice To Haves

  • Associate's degree in a related field.
  • Comprehensive knowledge of deli food preparation techniques.
  • Experience with profit and loss (P&L) management.

Responsibilities

  • Assist with daily deli operations, including food preparation, service, and sales.
  • Support staff scheduling and effective labor cost management.
  • Manage inventory activities, including ordering, receiving, and stocking products, to reduce waste and support profitability.
  • Maintain food safety and sanitation standards and a clean, organized work environment.
  • Safely and competently operate, clean, and maintain deli equipment.
  • Follow product rotation procedures and monitor product dates.
  • Assist with interviewing candidates for the deli team.
  • Train and develop deli staff, fostering teamwork and excellence.
  • Coach and mentor team members to improve performance and customer service.
  • Assist in developing and implementing merchandising strategies to increase sales.
  • Apply quality control measures to deli products displayed in cases, hot lines, and other areas.
  • Train and follow appropriate portion control in deli production and service.
  • Promote advertisements and specials to increase department sales and profits.
  • Regularly review the department to ensure it is clean, products appear fresh, the department is fully stocked, and merchandise is attractively presented.
  • Handle customer inquiries and complaints and resolve issues promptly and professionally.
  • Monitor and analyze profit and loss statements and identify areas for improvement.
  • Demonstrate leadership and help create a positive, productive work environment.
  • Work efficiently in a fast-paced environment while handling multiple demands, time pressure, and deadlines.

Benefits

  • Quarterly incentive
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