About The Position

The Senior Assistant Deli Manager is a key leadership role responsible for assisting the Deli Manager with all aspects of deli operations. The role requires a motivated individual with a background in deli food service, management, and customer service. The Senior Assistant Deli Manager helps drive sales, manage inventory, ensure food safety and sanitation, and lead a team in delivering excellent customer experiences. The position also requires strong communication, problem-solving, and multitasking abilities, and a commitment to maintaining a clean and organized work environment. This is an exempt position that formally reports to the Deli Manager.

Requirements

  • High school diploma or equivalent.
  • Serv-Safe or similar certification.
  • At least 2 years of leadership experience in chain retail deli food service or restaurant management.
  • Working knowledge of food safety and sanitation regulations.
  • General knowledge of inventory management principles.
  • Demonstrated ability to lead and motivate a team.
  • Excellent communication and customer service skills.
  • Ability to multitask and prioritize tasks effectively.
  • Availability to work required shifts, including nights, weekends, and holidays.
  • Valid driver's license.
  • Ability to lift up to 50 pounds.
  • Computer literacy, including proficiency with point-of-sale (POS) systems.

Nice To Haves

  • Associate's degree in a related field.
  • Comprehensive knowledge of deli food preparation techniques.
  • Experience with profit and loss (P&L) management.

Responsibilities

  • Assist with daily deli operations, including food preparation, service, and sales.
  • Support the Deli Manager with staff scheduling and effective labor-cost management.
  • Manage inventory activities, including ordering, receiving, and stocking products, to minimize waste and maximize profitability.
  • Ensure compliance with food safety and sanitation standards and maintain a clean, organized work environment.
  • Operate, clean, and maintain deli equipment safely and competently.
  • Follow product rotation procedures and monitor product dates.
  • Assist the Deli Manager in conducting interviews to hire deli team members.
  • Train and develop deli staff, fostering teamwork and excellence.
  • Coach and mentor team members to improve performance and customer service.
  • Assist with developing and implementing merchandising strategies to increase sales.
  • Ensure quality-control measures are followed for deli products displayed in cases, hot lines, and other deli areas.
  • Train staff and practice appropriate portion control in deli production and service.
  • Know and promote advertisements and specials to increase department sales and profits.
  • Regularly review the department to ensure it is clean, products look fresh, stock is sufficient, and merchandise is attractively displayed.
  • Handle customer inquiries and complaints, resolving issues promptly and professionally.
  • Monitor and analyze profit and loss statements and identify areas for improvement.
  • Demonstrate leadership and help create a positive, productive work environment.
  • Work efficiently in a fast-paced environment while handling multiple demands, time pressure, and deadlines.

Benefits

  • Quarterly incentive
  • Benefits
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