Senior Architect, Professional Services

Omnissa•Atlanta, GA

21d•Hybrid

About The Position

Omnissa’s Professional Services Senior Architect leads the implementation and adoption of Omnissa Horizon solutions for large and strategic customers. The role gathers and analyzes customer requirements; designs architectures that address compute infrastructure across private and public cloud; recommends and plans configurations; validates deployments; improves operations strategies; and supports end-user adoption. The architect acts as a trusted advisor, learns customers’ businesses and strategic goals, and develops implementation and adoption roadmaps that guide solutions through to completion. This is a customer-facing consulting role combining technical, business, consulting, and leadership skills. The Senior Architect works with customers and Omnissa colleagues on post-sales implementations, presents solution designs and transformational journeys to stakeholders, manages expectations, and partners with Project Managers on realistic project plans and workstream timelines. The role leads technical project teams and is accountable for project deliverables and business outcomes, working with audiences ranging from engineers and system administrators to business leaders and executives. After an initial onboarding period with a mentor and peers, the architect takes ownership of engagements as business needs require. The role also contributes to improving delivery methodologies, tools, and services by challenging existing processes and identifying customer trends that can inform go-to-market strategies and service offerings. The position is remote or hybrid for Atlanta residents, with no travel expected. A bachelor’s degree or equivalent combination of education and relevant professional experience is required. The typical base salary range is USD $170,000–$220,000 per year; the position may also be eligible for a corporate bonus program.

Requirements

Bachelor’s degree or equivalent combination of education and relevant professional experience.
Ability to use technical, consulting, business, and leadership skills in a customer-facing role.
Ability to work directly with customers and Omnissa employees on post-sales implementation activities.
Ability to communicate effectively with technical and business audiences, including executives.
Ability to manage customer expectations and work with Project Managers on project plans and timelines.
Ability to lead technical project teams and take accountability for deliverables and business outcomes.
In-depth knowledge of the Omnissa Horizon Platform.

Nice To Haves

Knowledge of adjacent technologies such as Omnissa Workspace ONE, Microsoft Azure, AWS, VMware vSphere, Nutanix, Epic, Okta, or EntraID.

Responsibilities

Lead implementation and adoption activities for Omnissa Horizon solutions.
Gather and analyze customer requirements and create architectural designs, including private- and public-cloud compute infrastructure planning.
Recommend and plan configurations, validate deployments, enhance operations strategies, and increase user adoption.
Act as a trusted advisor by understanding customers’ businesses and strategic goals and developing implementation and adoption roadmaps.
Lead technical project teams and take accountability for project deliverables and business outcomes.
Articulate solution designs that integrate technical and business concepts, and present transformational journeys to project stakeholders.
Manage customer expectations and work with Project Managers to create project plans with realistic workstream timelines.
Coordinate and communicate with customer teams ranging from technical engineers and system administrators to business leaders and executives.
Challenge existing delivery processes and identify end-user computing customer trends to help develop go-to-market strategies and new or revised service offerings.
Develop subject-matter expertise in end-user computing and use knowledge of Omnissa and adjacent products to advise customers and colleagues.