Solutions Architect, Professional Services

Box • Los Angeles, CA

3d • $128,000 - $186,000 • Hybrid

About The Position

The Solutions Architect is part of Box’s Customer Success organization and Box Consulting team, working across Box and with customers to define and build complex solutions. This high-impact, high-visibility role is responsible for customer satisfaction and promoting Box’s technical and platform solutions. The role builds and sustains customer and partner relationships, drives adoption of Box products and the platform, and collaborates with sales and field teams to understand customer needs, envision future states, and help customers achieve them.

The Solutions Architect advises customers on technical challenges such as designing custom applications and document vaults, migrating large volumes of files to Box, and integrating Box with systems such as custom CRMs. The role facilitates technical and functional discussions with prospective and existing customers, answers in-depth implementation questions, and develops project scopes, statements of work, technical specifications, and business requirements. Ultimately, the Solutions Architect serves as a trusted advisor and owns the development and delivery of differentiated custom solutions.

Box describes itself as an AI-first company and expects employees to use a growth mindset and find ways to leverage AI to make faster, smarter decisions. The position is based in an assigned office, with Boxers expected to work there at least three days per week. The role is also eligible for equity and benefits.

Requirements

• At least 5 years of development, consulting, or professional services experience.
• Ability to work effectively in a dynamic, ambiguous environment and communicate with technical and non-technical audiences.
• Expertise in architecture and system design for cloud solutions, including APIs, DevOps, infrastructure, middleware, scale limits, and rate limits.
• Experience with one or more of the following: Python, TypeScript, Node.js (MEAN stack), Java, .NET, or Visualforce.
• Ability to architect and design technical solutions using an appropriate balance of Box configurations and APIs, other SaaS technologies, integration technologies, and partner tools.
• Understanding of REST APIs and JSON.
• Ability to present detailed technical information to executives and communicate ideas to line-of-business managers, C-level executives, developers, and IT architects.
• Ability to distill complex technical and industry solutions into understandable components.
• Technical and functional expertise to facilitate customer conversations and develop solution architectures and strategy.
• A driver's license may be required if asked to visit clients onsite.

Nice To Haves

• Expertise in Enterprise Content Management systems and cloud migrations.

Responsibilities

• Define and build complex customer solutions across Box and customer organizations.
• Promote Box technical and platform solutions while ensuring customer satisfaction.
• Build and sustain customer and partner relationships and drive adoption of Box products and platform.
• Collaborate with sales and field teams to understand customer needs, envision future states, and help customers achieve them.
• Advise customers on solution architecture, application design, file migrations, and integrations with systems such as custom CRMs.
• Facilitate conversations with prospective and existing customers that lead to solution architectures and strategy.
• Answer in-depth technical questions about implementing Box solutions during meetings and sales calls.
• Develop project scope documentation, statements of work, technical specifications, and business requirements for customer engagements.
• Own the development and delivery of differentiated custom solutions.
• Establish technical delivery expertise based on market trends, research, and customer requirements, and lead pre-sales scoping and delivery of repeatable technical solutions.
• Develop repeatable solutions and industry playbooks that support repeated success and best practices.
• Collaborate with Sales and Customer Success stakeholders to execute go-to-market strategy.
• Forecast capacity accurately and deliver on revenue targets.
• Partner with Solutions Consultants to support booking target attainment.

Benefits

• Eligible for equity and benefits; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed