Solutions Architect, Professional Services

Box • Portland, OR

3d • $121,000 - $175,500

About The Position

The Solutions Architect is part of Box’s Customer Success organization and Box Consulting team. This high-impact, high-visibility role works across Box and with customers to define and build complex solutions, support customer satisfaction, and promote Box’s technical and platform solutions. The role builds and sustains customer and partner relationships while driving adoption of Box products and the platform. It partners closely with sales and field teams to understand customer needs, envision future states, and help customers achieve them.

The Solutions Architect advises customers on technical challenges such as designing applications for custom document vaults, migrating large volumes of files into Box, and integrating Box with custom CRM systems. The role develops and delivers differentiated custom solutions, facilitates solution architecture and strategy discussions, answers in-depth implementation questions, and prepares project scopes, statements of work, technical specifications, and business requirements. It also leads pre-sales scoping and develops repeatable technical solutions and industry playbooks, while supporting go-to-market execution and revenue targets.

Requirements

• At least 5 years of development, consulting, or professional services experience.
• Ability to work effectively in a dynamic environment where ambiguity is common.
• Ability to communicate with both technical and non-technical audiences.
• Expertise in architecture and system design for cloud solutions, including APIs, DevOps, infrastructure, middleware, scale limits, and rate limits.
• Experience with one or more of the following: Python, Typescript, Node.js (MEAN stack), Java, .NET, or Visualforce.
• Understanding of REST APIs and JSON.
• Ability to architect and design technical solutions using an appropriate combination of Box configurations and APIs, other SaaS technologies, integration technologies, and partner tools.
• Ability to present detailed technical information to executives and communicate with line-of-business managers, C-level executives, developers, and IT architects.
• A driver’s license may be required if asked to visit clients onsite.

Nice To Haves

• Expertise in Enterprise Content Management systems and cloud migrations.

Responsibilities

• Define and build complex customer solutions across Box and customer environments.
• Build and sustain customer and partner relationships and promote adoption of Box products and platform capabilities.
• Work with sales and field teams to understand customer needs, envision future states, and help customers achieve them.
• Advise customers on application design, content migration, and integrations with systems such as custom CRMs.
• Facilitate discussions with prospective and existing customers that lead to solution architectures and strategy.
• Address in-depth technical questions about implementing Box solutions during meetings and sales calls.
• Develop project scope documentation, statements of work, technical specifications, and business requirements for customer engagements.
• Own the development and delivery of differentiated custom solutions.
• Lead pre-sales scoping and establish technical delivery expertise based on market trends, research, and customer requirements.
• Develop repeatable technical solutions and industry playbooks that promote repeated success and best practices.
• Collaborate with Sales and Customer Success stakeholders to execute go-to-market strategy.
• Accurately forecast capacity and deliver on revenue targets.
• Partner with Solutions Consultants to support booking target attainment.

Benefits

• Equity
• Benefits are available; details are provided through Box’s benefits and perks information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed