Solutions Architect, Professional Services

Box • Scenic View, CA

3d • $121,000 - $175,500

About The Position

The Solutions Architect is part of Box’s Customer Success organization and Box Consulting team. This high-impact, high-visibility role works across Box and with customers to define and build complex solutions, support customer satisfaction, and promote Box technical and platform solutions. The role builds and sustains customer and partner relationships while driving adoption of Box products and its platform, and collaborates with sales and field teams to understand customer needs, envision future-state solutions, and help customers achieve them.

The Solutions Architect advises enterprise customers on technical challenges such as designing custom document-vault applications, migrating large volumes of files into Box, and integrating Box with custom CRM systems. The role facilitates conversations with prospective and existing customers that lead to solution architectures and strategies; answers in-depth implementation questions during meetings and sales calls; and develops project scopes, statements of work, technical specifications, and business requirements. The architect serves as a trusted customer advisor and owns the development and delivery of differentiated custom solutions.

The role also establishes technical delivery expertise based on market trends, research, and customer requirements; leads pre-sales scoping and delivery of repeatable technical solutions; develops reusable solutions and industry playbooks; collaborates with Sales and Customer Success on go-to-market execution; forecasts capacity and delivers on revenue targets; and works with Solutions Consultants to support bookings targets. Box describes itself as an AI-first company and expects employees to use a growth mindset and leverage AI to improve their work. The position offers a U.S. base salary range of $121,000–$175,500 and is eligible for equity and benefits.

Requirements

• At least 5 years of development, consulting, or professional services experience.
• Ability to work effectively in a dynamic environment where ambiguity is common.
• Ability to communicate with both technical and non-technical audiences.
• Expertise in architecture and system design for cloud solutions, including APIs, DevOps, infrastructure, middleware, scale limits, and rate limits.
• Experience with one or more of Python, TypeScript, Node.js (MEAN stack), Java, .NET, or Visualforce.
• Understanding of REST APIs and JSON.
• Ability to present detailed technical information to executives and communicate with line-of-business managers, C-level executives, developers, and IT architects.
• Ability to distill complex technical and industry solutions into understandable parts.
• Ability to architect and design technical solutions using an appropriate mix of Box configurations and APIs, other SaaS technologies, integration technologies, and partner tools.
• A driver's license may be required if asked to visit clients onsite.

Nice To Haves

• Expertise in Enterprise Content Management systems and cloud migrations.

Responsibilities

• Define and build complex customer solutions across Box and customer environments.
• Promote Box technical and platform solutions and drive customer adoption.
• Build and sustain customer and partner relationships, serving as a trusted advisor.
• Work with sales and field teams to understand customer needs and define future-state solutions.
• Facilitate customer conversations that result in solution architectures and strategies.
• Answer in-depth technical questions about implementing Box solutions during meetings and sales calls.
• Develop project scope documentation, statements of work, technical specifications, and business requirements.
• Own the development and delivery of differentiated custom solutions.
• Establish technical delivery expertise based on market trends, research, and customer requirements.
• Lead pre-sales scoping and deliver repeatable technical solutions.
• Develop reusable solutions and industry playbooks that promote repeated success and best practices.
• Collaborate with Sales and Customer Success stakeholders to execute go-to-market strategies.
• Forecast capacity accurately and deliver on revenue targets.
• Partner with Solutions Consultants to support bookings target attainment.
• Leverage AI to support faster, smarter decisions and increase work impact.

Benefits

• Equity
• Benefits are mentioned, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed