Solutions Architect, Professional Services

Box • Seattle, WA

3d • $128,000 - $186,000

About The Position

The Solutions Architect is part of Box’s Customer Success organization and Box Consulting team. This high-impact, high-visibility role works across Box and with customers to define and build complex solutions, ensure customer satisfaction, and promote Box’s technical solutions and platform. The role builds and sustains customer and partner relationships while driving adoption of Box products and the platform, working closely with sales and field teams to understand customer needs, envision future states, and help customers achieve them.

The Solutions Architect advises customers on technical challenges such as designing custom document-vault applications, migrating large volumes of files to Box, and integrating Box with custom CRM systems. The role facilitates customer conversations that lead to solution architectures and strategies, addresses in-depth technical implementation questions in meetings and sales calls, and develops project scopes, statements of work, technical specifications, and business requirements. The position owns the development and delivery of differentiated custom solutions and serves as a trusted advisor aligned with customer business cases and strategy.

Requirements

• At least 5 years of development, consulting, or professional services experience.
• Ability to work effectively in a dynamic environment where ambiguity is common.
• Ability to communicate with both technical and non-technical audiences.
• Expertise in architecture and system design for cloud solutions, including APIs, DevOps, infrastructure, middleware, scale limits, and rate limits.
• Experience with one or more of the following: Python, TypeScript, Node.js (MEAN stack), Java, .NET, or Visualforce.
• Understanding of REST APIs and JSON.
• Ability to architect and design technical solutions using an appropriate mix of Box configurations and APIs, other SaaS technologies, integration technologies, and partner tools.
• Ability to present detailed technical information to executives and communicate with line-of-business managers, C-level executives, developers, and IT architects.
• Ability to distill complex technical and industry solutions into understandable components.
• A driver's license may be required if asked to visit clients onsite.

Nice To Haves

• Expertise in Enterprise Content Management systems and cloud migrations.

Responsibilities

• Define and build complex customer solutions across Box and customer environments.
• Promote Box technical solutions and platform capabilities, and drive product and platform adoption.
• Build and sustain customer and partner relationships.
• Work with sales and field teams to understand customer needs, envision future states, and help customers achieve them.
• Advise customers on solution design, including custom document vaults, large-scale file migrations, and CRM integrations.
• Facilitate discussions with prospective and existing customers to develop solution architectures and strategies.
• Answer detailed technical questions about implementing Box solutions during meetings and sales calls.
• Develop project scope documentation, statements of work, technical specifications, and business requirements for customer engagements.
• Own the development and delivery of differentiated custom solutions.
• Lead pre-sales scoping and delivery of repeatable technical solutions.
• Develop repeatable solutions and industry playbooks that promote successful outcomes and best practices.
• Establish technical delivery expertise informed by market trends, research, and customer requirements.
• Collaborate with Sales and Customer Success stakeholders to execute go-to-market strategies.
• Forecast capacity accurately and deliver against revenue targets.
• Partner with Solutions Consultants to support booking targets.

Benefits

• Equity
• Benefits (specific benefits not detailed in the posting)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed