Solutions Architect, Professional Services

Box • San Diego, CA

3d • $128,000 - $186,000

About The Position

The Solutions Architect is part of Box’s Customer Success organization and Box Consulting team, working across Box and with customers to define and build complex solutions. This high-impact, high-visibility role is responsible for customer satisfaction and promoting Box technical and platform solutions. The architect builds and sustains customer and partner relationships, drives adoption of Box products and the platform, and partners with sales and field teams to understand customer needs, envision future states, and help customers achieve them.

The role addresses a range of technical challenges, such as designing custom document-vault applications, migrating large volumes of files to Box, and integrating Box with customer systems such as custom CRMs. It involves advising prospective and existing customers, designing solution architectures and strategies, answering in-depth implementation questions, and developing project scopes, statements of work, technical specifications, and business requirements. The Solutions Architect owns the development and delivery of differentiated custom solutions and serves as a trusted advisor whose recommendations align with customers’ business cases and strategies.

Box describes itself as an AI-first company and expects employees to use a growth mindset and find ways to leverage AI for faster, smarter decisions. This role establishes technical delivery expertise informed by market trends, research, and customer requirements; leads pre-sales scoping and delivery of repeatable technical solutions; and collaborates with Sales, Customer Success, and Solutions Consultants on go-to-market execution and bookings targets. The position is eligible for equity and benefits. The stated U.S. base salary range is $128,000–$186,000.

Requirements

• At least 5 years of development, consulting, or professional services experience.
• Ability to work effectively in a dynamic environment where ambiguity is common and communicate with both technical and non-technical audiences.
• Expertise in architecture and system design for cloud solutions, including APIs, DevOps, infrastructure, middleware, scale limits, and rate limits.
• Experience with one or more of Python, TypeScript, Node.js (MEAN stack), Java, .NET, or Visualforce.
• Understanding of REST APIs and JSON.
• Ability to architect and design technical solutions using an appropriate mix of Box configurations and APIs, other SaaS technologies, integration technologies, and partner tools.
• Ability to present detailed technical information to executives and communicate ideas to audiences including line-of-business managers, C-level executives, developers, and IT architects.
• Ability to distill complex technical and industry solutions into understandable components.
• A driver’s license may be required if asked to visit clients onsite.

Nice To Haves

• Expertise in Enterprise Content Management systems and cloud migrations.

Responsibilities

• Define and build complex technical solutions with Box teams and customers.
• Ensure customer satisfaction and promote Box technical and platform solutions.
• Build and sustain customer and partner relationships while driving adoption of Box products and the platform.
• Work with sales and field teams to understand customer needs, envision future states, and help customers achieve them.
• Advise customers on solution designs, including custom document vaults, large-scale file migrations, and integrations with systems such as custom CRMs.
• Facilitate conversations with prospective and existing customers that lead to solution architectures and strategies.
• Address detailed technical questions during customer meetings and sales calls about implementing Box solutions.
• Develop project scope documentation, statements of work, technical specifications, and business requirements for customer engagements.
• Own the development and delivery of differentiated custom solutions.
• Establish technical delivery expertise based on market trends, research, and customer requirements, and lead pre-sales scoping and delivery of repeatable technical solutions.
• Develop repeatable solutions that can serve as industry playbooks and promote best practices.
• Collaborate with Sales and Customer Success stakeholders to execute successful go-to-market strategies.
• Forecast capacity accurately and deliver against revenue targets.
• Partner with Solutions Consultants to support bookings target attainment.
• Leverage AI to support faster, smarter decisions and increase impact.

Benefits

• Equity
• Benefits (specific benefits are not detailed in the posting).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed