Solutions Architect - Managed Services

Mood Media • Austin, TX

7d

About The Position

The Solutions Architect – Managed Services is a strategic role within Mood Media’s Global Managed Services team. The position develops and presents complex contractual agreements for Managed AV Services, QSR Services, and Drive Thru Managed Services, creating strategic long-term partnerships with contract values ranging from $5,000 to more than $10 million.

The role leads the deal lifecycle from customer assessment through solution development, risk management, pricing strategy, contract negotiation, and transition to delivery. It combines business acumen with technical understanding to create customer value propositions and ensure proposed service scopes, pricing, and contract terms align with approved financials.

Requirements

• Bachelor’s degree in Sales, Marketing, Business Administration, or a related discipline.
• 2–5 years of work experience in Services, Sales, Business Development, or a related field.
• Knowledge of corporate policies, products, markets, and processes.
• Understanding of business management principles and practices.
• Strong understanding of the full sales process, including prospecting, presales, and sales operations.
• Ability to work with and negotiate contracts and manage complex deal pursuits and engagements.
• Ability to manage time effectively.
• Strong understanding of financial principles, SaaS, IT Services and Service Management, business requirements, and Solution Architecture practices.
• Strong understanding of internal processes and tools and their use in managing daily tasks.
• Organizational skills to manage workflows and tasks.
• Ability to participate in or lead projects focused on process, tools, or quality improvement.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Proficiency working in Oracle or Salesforce / Quoting Tool.
• Ability to work independently and in a team environment.

Responsibilities

• Develop contractual Managed Services offerings, including Managed AV Services, QSR Services, and Drive Thru Managed Services, that create long-term customer value.
• Lead engagements throughout the deal lifecycle, including customer assessment, solution development, risk assessment, pricing, and transition to delivery after deal closure.
• Own Managed Services opportunity qualification and ROI approval.
• Collaborate with senior account teams on business planning and pursuit strategies.
• Take accountability for deal pursuits, including project planning, assessment, solution design, pricing, and business decisions.
• Design, solution, price, and deliver customer proposals for Mood Managed Solutions.
• Lead contract and price negotiations with key partners and facilitate cross-functional discussions.
• Define and present business cases and value propositions aligned with customer needs and organizational capabilities.
• Apply expertise in decision-making, pricing calculations, and delivery capabilities.
• Understand financial models, ROI calculations, and profit implications for different solution approaches.
• Monitor and analyze competitor activity and adjust strategies to maintain a competitive edge.
• Communicate with internal and external stakeholders, lead sales presentations, and drive the sales process.
• Work with internal and external teams to create proposals and respond to RFPs.
• Apply program and project management methods to define, plan, track, and escalate pursuits.
• Ensure service scope, pricing, and contractual terms and conditions align with approved financials.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level