Senior Architect, Professional Services

Omnissa•Washington, DC

23d•$170,000 - $220,000•Remote

About The Position

Omnissa’s Professional Services Senior Architect leads implementation and adoption of Omnissa Horizon solutions for the company’s largest customers. The role gathers and analyzes customer requirements and creates architectural designs that cover compute infrastructure planning across private and public clouds, configuration recommendations, deployment validation, operational strategy, and user adoption. The Senior Architect acts as a trusted advisor, learning customers’ businesses and strategic goals and using in-depth knowledge of the Omnissa Horizon Platform to develop implementation and adoption roadmaps and help deliver them. This is a customer-facing consulting role involving technical, business, consulting, and leadership skills. The Senior Architect works with customers and Omnissa colleagues on post-sales implementation, presents solution designs and transformational plans to stakeholders, manages customer expectations, and works with Project Managers on realistic project plans and workstream timelines. The role also contributes to the improvement of delivery methods, tools, and services and helps identify customer trends and opportunities for new or revised offerings. During onboarding, the new hire works with a mentor and peers to learn internal processes, understand customer goals and technical environments, and develop relationships across Omnissa. Within the first three months, the role is expected to take ownership of business outcomes, lead technical project teams, and be accountable for project deliverables. After onboarding, assignments are based on business needs. The position is listed for the United States, with remote/hybrid work specified for Atlanta residents, and no travel expectations.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant professional experience.
In-depth knowledge of the Omnissa Horizon Platform.
Ability to gather and analyze customer requirements and develop architectural designs and implementation roadmaps.
Technical, consulting, business, communication, and leadership skills.
Ability to lead technical project teams and take accountability for project outcomes and deliverables.
Ability to communicate solution designs and transformational plans to technical and business stakeholders.
Ability to manage customer expectations and collaborate with Project Managers on project plans.

Nice To Haves

Knowledge of adjacent technologies such as Omnissa Workspace ONE, Microsoft Azure, AWS, VMware vSphere, Nutanix, Epic, Okta, or Entra ID.
Experience identifying customer trends and contributing to go-to-market strategies or service offerings.

Responsibilities

Lead implementation and adoption activities for Omnissa Horizon solutions.
Gather and analyze customer requirements and create architectural designs, including private and public cloud compute infrastructure planning.
Recommend and plan configurations, validate deployments, enhance operations strategies, and increase user adoption.
Serve as a trusted advisor by understanding customers’ businesses and strategic goals and developing implementation and adoption roadmaps.
Lead technical project teams, own business outcomes, and take accountability for project deliverables.
Articulate solution designs that integrate technical and business concepts and present transformational journeys to project stakeholders.
Manage customer expectations and work with Project Managers to create project plans with realistic workstream timelines.
Communicate effectively with customer teams ranging from technical engineers and system administrators to business leaders and executives, helping align them.
Challenge existing delivery processes and identify end-user computing trends to support go-to-market strategies and new or revised service offerings.
Develop internal relationships across Omnissa business units and collaborate with colleagues on customer engagements.