Senior Application Analyst – Epic Environments

Abbott•Madison, WI

About The Position

At Abbott Cancer Diagnostics, the Senior Application Analyst – Epic Environments serves as a technical leader for Epic change management, environment strategy, and application lifecycle activities. The role coordinates and governs application changes across Epic environments, manages Data Courier deployments, supports Epic upgrades, oversees application maintenance, and promotes system stability and quality through effective change control. The analyst partners with application, infrastructure, operational, and vendor teams to deliver changes safely, efficiently, and in line with organizational standards. The role also mentors junior analysts, answers questions, and may delegate work to other analysts. The position supports development, testing, training, and production environments; leads change control and complex initiatives; and contributes to incident response and root cause analysis. It may act as the Applications Manager’s delegate for incident or problem resolution. The role requires work during normal business hours and on-call, with potential nights and weekends, and approximately 5% travel. The posted base pay range is $78,000–$156,000, with potential variation by location.

Requirements

Bachelor’s degree in Computer Science, Management Information Systems, or a related field; alternatively, a high school degree/GED and 4 years of relevant experience may substitute for the bachelor’s degree.
At least 5 years of experience developing or configuring technology solutions in an application analyst or project delivery role.
Subject Matter Expert in one or more of these areas: patient identification workflows in healthcare, revenue cycle, CRM and MyChart, Patient Registration, or lab order entry.
Possess or be able to obtain relevant Epic software application certification within 8 weeks of hire.
Authorization to work in the United States without sponsorship.
Demonstrated ability to perform the essential duties with or without accommodation.
Ability to work during normal business hours and on-call, with potential nights and weekends.
Strong analytical, problem-solving, organizational, interpersonal, and communication skills; ability to work in a cross-functional, complex matrix environment.
Ability to adapt to change and ambiguity, persevere under stress and time pressure, take ownership, and respond to evolving business needs.
Ability to operate a telephone system, computer keyboard, and printer.
Ability to lift up to 10 pounds for approximately 5% of a typical working day and work at a computer screen or type for approximately 90% of a typical working day.
Ability to comply with applicable personal protective equipment requirements.
Ability to travel approximately 5% of working time.

Nice To Haves

Current certification in Epic Data Courier Administration, Epic Security, or Epic Bridges.
Experience using Epic’s Data Courier tool to maintain data integrity between environments.
Experience leading large-scale Epic upgrades and environment management activities.
Experience working with networking, interfaces, infrastructure, and integrated testing teams.
Experience in regulated healthcare, laboratory, or clinical environments.

Responsibilities

Lead and facilitate Epic application change control processes and ensure compliance with organizational and regulatory requirements.
Partner with analysts, project teams, operational leaders, and technical teams to assess change impacts and implementation risks.
Troubleshoot complex Data Courier issues and guide analysts and project teams.
Monitor change outcomes and identify opportunities to improve quality, efficiency, and transparency.
Coordinate environment management across development, testing, training, and production environments.
Plan and oversee environment refreshes, upgrades, releases, and version changes.
Establish environment schedules and communicate downtime, maintenance windows, and system availability.
Collaborate with infrastructure, networking, database, and vendor teams to support environment stability and performance.
Liaise with business systems stakeholders and software vendor implementation staff to align business needs with systems changes.
Provide end-user support for issues entered into tracking systems.
Advise on Epic deployment, environment, and change management strategy.
Act as delegate for the Applications Manager in incident or problem resolution.
Mentor peers and provide leadership in problem-solving, answering questions, and troubleshooting.
Lead complex initiatives involving multiple applications and stakeholders.
Participate in incident response and root cause analysis related to application availability.
Support the company mission and values, Quality Management System policies and procedures, reliable attendance, and changing end-user business needs.
Work within a cross-functional team; take ownership of tasks and complete them accurately, efficiently, and on time.
Communicate clearly with project leadership, subject matter experts, and key stakeholders.
Learn new software applications and apply analytical, organizational, interpersonal, and problem-solving skills.
Travel approximately 5% of working time.
Operate telephone systems, computer keyboards, and printers; work at a computer and type for approximately 90% of a typical working day; lift up to 10 pounds for approximately 5% of a typical working day; and comply with applicable PPE requirements.