Epic Orders Application Analyst Senior

Intermountain Health • Peaks Regional Office, NV

2d • $40 - $63 • Remote

About The Position

This senior-level position supports EPIC Inpatient Orders through planning, design, implementation, maintenance, optimization, and technical and functional support. The analyst provides analysis, configuration, testing, and support for clinical, administrative, or financial information systems, with comprehensive knowledge across their design, installation, implementation, and maintenance. The role typically designs approaches implemented by others, works with minimal oversight, and provides technical guidance to peers.

The position is fully remote with some required quarterly travel. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with an evening and weekend on-call rotation. Candidates should have an EpicCare Ambulatory Certification and experience supporting healthcare EHR systems. The role is associated with the listed Colorado offices and Broomfield work city; sourcing and new relocation requests are paused for candidates in the states listed in the posting.

The senior analyst works with stakeholders, peers, project teams, and vendors to address system needs, manage initiatives, ensure quality, maintain standards, and support business and clinical operations. The role also participates in project planning and portfolio management, budget and resource forecasting, training, testing, documentation, and on-call and command center responsibilities. A bachelor's degree in information technology, healthcare, business, or a related field is listed as preferred; experience may substitute in specified circumstances. The employee will be required to certify on one or more Epic applications and maintain certification.

The hourly range is $39.97–$62.91, with the actual rate dependent on experience. Intermountain describes its benefits package as covering programs intended to support caregiver well-being, but does not specify individual benefits in the posting.

Requirements

• EpicCare Ambulatory Certification and experience supporting healthcare EHR systems are requested.
• Will be required to certify on one or more Epic applications and maintain certification.
• Proficiency with Microsoft Office Suite, including Excel (pivot tables), Visio, Project, PowerPoint, and Word.
• In-depth business and application knowledge and experience.
• Knowledge of system analysis and operating systems.
• Ability to assess needs and determine an appropriate approach through documentation.
• Skill in defining problems and collecting data, establishing facts, and drawing valid conclusions.
• Ability to read and interpret industry periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, correspondence, and process documents.
• Ability to present information effectively and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the public.
• Knowledge of project management and control.
• Four years of work experience, or actively working toward a bachelor's degree with six years of experience in related areas, is listed under Experience.
• Able to move fingers and hands to operate computers and other IT equipment; see and read monitors and documents; and remain sitting or standing for extended periods.

Nice To Haves

• A bachelor's degree in information technology, healthcare, business, or a related field is listed under Preferred Qualifications.
• Actively working toward a bachelor's degree with nine years of professional experience is listed as an alternative under Preferred Qualifications.
• Additional relevant experience may substitute for lack of education with supervisory and HR approval.

Responsibilities

• Analyze and diagnose stakeholder problems and determine resolutions.
• Gather, validate, and translate technology requirements into design and development specifications, providing product management.
• Configure, test, install, implement, monitor, and maintain systems, including applications, workflows, processes, and hardware.
• Document and recommend workflow changes and technical or functional designs that support business requirements.
• Partner with external vendors on third-party application integration, implementation, support, and troubleshooting.
• Resolve complex issues, incidents, and problems within agreed service levels and department standards.
• Serve as project manager and perform project management functions for mid-size projects spanning cross-functional areas; coordinate with DTS project management teams and support handoff through governance processes.
• Review the quality of team projects.
• Mentor team members and identify training opportunities.
• Collaborate with peers, stakeholders, and vendors to develop technical best practices and standards.
• Follow documentation and change-management standards.
• Help develop training and knowledge-base materials for peers, end users, and team members.
• Configure and integrate electronic and mechanical hardware with software to meet client specifications.
• Develop and understand business reporting needs for end users.
• Participate in on-call and command center responsibilities.
• Develop and maintain testing plans and scripts to verify system outputs and integrity.
• Attend and participate in team, project, department, workgroup, subcommittee, and hospital leadership meetings as applicable.
• Assist with project or team budget processes, including forecasting, maintenance, adjustment, and justification.
• Aggregate resource forecasts to plan future projects and ensure resources align with priorities and strategies.
• Participate in vendor or industry user groups, community discussions, and industry CAB sessions.
• Manage the assigned business units' IT project and initiative portfolio, aligning it with IT strategy and roadmaps and prioritizing business needs, if applicable.
• Help stakeholders complete ROI, benefit-plan KPI, and leading and lagging measure work, if applicable.
• Provide leaders with detailed information about new projects to support decisions on whether work is critical or aligned with strategy.

Benefits

• The company describes a comprehensive caregiver benefits package covering programs to support well-being; individual benefits are not specified in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior