Senior Accounts Receivable Manager
About The Position
The Senior Accounts Receivable Manager delivers value-added credit, collections, cash application, and billing management aligned with company objectives. The role ensures AR operations adapt to changing business needs, provides customer-friendly solutions and meaningful reporting, minimizes credit risk, maximizes sales potential, and drives cash flow through efficient Order-to-Cash (O2C) processes. The manager works closely with the Head of Accounting and Reporting, Sales leadership, customer service, and external customers to deliver operational excellence. The position oversees credit and collections, billing, cash application, working capital improvements, customer master data, pricing and marketing program accruals, and related settlements. It leads and develops the AR/Credit & Collections team, monitors performance through KPIs and SLAs, prepares financial and operational analyses, and champions a diverse, equitable, and inclusive team culture.
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- 5 to 8 years of progressive experience in Accounts Receivable, Credit & Collections, or Order-to-Cash operations.
- 2 to 4 years of supervisory or people management experience.
- Strong understanding of credit risk evaluation, financial statement analysis, cash application procedures, and general accounting principles.
- Proven track record of optimizing AR processes, reducing DSO, and implementing automated cash application or billing tools.
- Excellent verbal and written communication skills, including the ability to negotiate effectively with customers and collaborate cross-functionally with Sales leadership.
- Strong organizational skills, high attention to detail, analytical mindset, and ability to manage multiple priorities in a fast-paced environment.
- Advanced proficiency with MS Excel and standard MS Office applications.
Responsibilities
- Implement and manage credit, billing, and collection policies and procedures aligned with organizational risk tolerance and cash flow goals.
- Oversee day-to-day Order-to-Cash processes, ensuring timely billing, prompt dispute resolution, accurate cash application, and appropriate internal controls.
- Identify and execute working capital improvements affecting Days Sales Outstanding (DSO) and cash collection targets.
- Maintain customer master data integrity and ensure timely, accurate processing of pricing and backend marketing program accruals and settlements.
- Partner with Sales, Customer Service, and Operations to resolve invoicing disputes, improve customer satisfaction, and streamline customer onboarding and credit checks.
- Evaluate AR workflows for efficiency gains using automation, AI tools, and ERP enhancements to streamline billing and cash application.
- Lead, mentor, and supervise the AR/Credit & Collections team, establishing KPIs and SLAs to track productivity and service quality.
- Prepare and present aging reports, cash forecasts, credit limit evaluations, and bad debt reserve analyses to finance leadership.
- Champion a diverse, equitable, and inclusive culture through team activities and goal setting.
Benefits
- Competitive salary
- 401(k) pre-tax and/or Roth after-tax retirement savings
- Medical, dental, disability, and life insurance
- Holistic health and well-being programs
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other voluntary benefits and discounts
- Paid time off and paid holidays
- Paid parental leave, including maternity and paternity leave
- Educational Assistance Program
- Dress for your day
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What This Job Offers
Job Type
Full-time
Career Level
Senior
