Senior Account Sales Representative (Bilingual Spanish)

Charter Communications • Palmdale, CA

2d • Onsite

About The Position

The Senior Account Sales Representative acquires new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50 or more doors through door-to-door sales of Spectrum connectivity services. The role uses a consultative sales approach to identify customer needs and meet assigned sales performance targets. It also generates additional revenue by selling new or additional Spectrum services to existing customers in assigned properties.

The representative supports a positive customer experience by responding to customer problems and complaints, following company policies and using appropriate resources to resolve issues. The position involves working outdoors for approximately 80% of the time, walking door-to-door and lifting up to 20 pounds in various weather. Hours are variable and include evenings, weekends, split days off, and holidays. The posting offers a competitive base salary and incentives, with top performers able to earn total compensation of over $100,000 per year, as well as free and discounted Spectrum internet, TV, and mobile services.

Requirements

• High school diploma or equivalent work experience.
• At least 1 year of sales or customer service experience.
• Valid driver's license with a satisfactory driving record within company-required standards.
• Ability to read, write, speak, and understand English and Spanish.

Nice To Haves

• At least 2 years of sales or relevant work experience.
• Understanding of communications technologies and data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Proven success in sales, prospecting, or cold calling.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Conduct door-to-door outreach in non-bulk MDU properties with 50 or more doors to acquire new residential customers.
• Generate incremental revenue from existing customers by adding Spectrum services within assigned properties.
• Respond to customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to ensure resolution.
• Stay informed about competitors’ activities, pricing, and offers in the assigned territory, and inform the supervisor or manager of changes in competitive programs or marketing direction.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve sales results.
• Accurately complete sales documentation, including dispositions, sales orders, and sales reporting, in accordance with quality control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary and incentives; top performers may earn total compensation of over $100,000 per year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED