Senior Account Sales Representative (Bilingual Spanish)

Charter Communications • Redding, CA

1d

About The Position

The Senior Account Sales Representative acquires new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50 or more doors. Using door-to-door outreach and a consultative sales approach, the representative matches Spectrum connectivity services to customer needs and works to meet assigned sales performance targets. The role also generates incremental revenue by adding services for existing customers in assigned properties.

The position involves responding to customer issues, monitoring competitor activity, participating in sales meetings and training, and completing sales documentation and financial transactions according to company policies and guidelines. Approximately 80% of the time is spent outdoors walking door-to-door, with work in various weather and lifting up to 20 pounds. Work hours vary and include evenings, weekends, split days off, and holidays. The role is bilingual in Spanish, as stated in the job title.

Requirements

• High school diploma or equivalent work experience.
• At least 1 year of experience in sales or customer service.
• Valid driver's license with a satisfactory driving record within company-required standards.
• Bilingual Spanish, as indicated by the job title.

Nice To Haves

• At least 2 years of sales or relevant work experience.
• Understanding of communications technologies and data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Proven success in sales, prospecting, or cold calling.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Conduct door-to-door outreach in non-bulk multi-dwelling unit properties with 50 or more doors to acquire new residential customers.
• Generate incremental revenue from existing customers by adding Spectrum services within assigned properties.
• Respond to customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to resolution.
• Maintain knowledge of competitors’ activities, pricing, and offers in the assigned territory, and inform the supervisor or manager about changing competitive programs or marketing directions.
• Attend and contribute to sales meetings and training programs; apply learning and feedback to improve sales results.
• Complete sales documentation, including dispositions, sales orders, and sales reporting, accurately and within required timeframes.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary with incentives; top performers can earn total compensation of over $100,000 a year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED