Sales Representative (Bilingual Spanish)

Charter Communications • Bakersfield, CA

14h

About The Position

The Sales Representative acquires new residential customers through door-to-door sales in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. The role uses a consultative sales approach to understand customer needs and meet or exceed sales performance targets. The representative also grows revenue from existing customers by adding Spectrum services, addresses customer concerns, tracks local competitor activity, and completes sales documentation and reporting. The position requires the ability to communicate in English and Spanish.

Requirements

• High school diploma or equivalent work experience.
• 0–6+ months of sales or customer service experience.
• Knowledge of cold-call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Ability to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers, and wireless equipment, and computer software applications.
• Valid driver’s license and a satisfactory driving record meeting Spectrum standards.
• Ability to read, write, speak, and understand English and Spanish.

Nice To Haves

• 1+ years of sales or related work experience.
• Understanding of communications technologies and services, particularly data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Success in sales, prospecting, or cold calling; direct sales experience preferred.

Responsibilities

• Conduct door-to-door sales to acquire new customers in assigned non-bulk MDU properties with 49 or fewer doors.
• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals in the assigned MDU portfolio.
• Generate incremental revenue from existing customers by selling additional Spectrum services.
• Respond to customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to ensure satisfactory resolution.
• Maintain knowledge of competitors’ activities, pricing, and offers in the assigned territory, and inform the supervisor or manager of changes.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve sales results.
• Complete sales documentation, including dispositions, sales orders, and sales reports, accurately and in accordance with quality guidelines and deadlines.
• Collect and account for funds and provide receipts according to company policy.

Benefits

• Competitive base salary and incentives, with top performers potentially earning total compensation of over $100,000 a year.
• Free and discounted Spectrum internet, TV, and mobile services.
• Opportunity to build a long and rewarding career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED