Sales Representative (Bilingual Spanish)

Charter Communications • Chatsworth, CA

12h

About The Position

The Sales Representative acquires new residential customers through door-to-door sales in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. Using a consultative sales approach, the representative learns customer needs and works to meet or exceed sales performance targets. The role also generates additional revenue by selling new or additional Spectrum services to existing customers in assigned properties.

The representative supports a positive customer experience by responding to customer concerns, following company policies and using appropriate tools to resolve issues. The role requires maintaining knowledge of competitor activity and offers, participating in sales meetings and training, completing sales documentation accurately, and accounting for collected funds in accordance with company guidelines.

The position spends approximately 80% of working time outdoors, potentially in inclement weather and across all seasons. It involves moderate noise exposure, lifting 10–20 pounds for 20–30 feet, and working evenings, weekends, and holidays, with split days off. Spectrum offers a competitive base salary and incentives, with top performers able to earn total compensation of over $100,000 per year, as well as free and discounted Spectrum services.

Requirements

• High school diploma or equivalent work experience.
• 0–6+ months of sales or customer service experience.
• Knowledge of cold-call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Ability to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, communications devices such as smartphones, routers, and wireless equipment, and computer software applications.
• Valid driver’s license with a satisfactory driving record that meets Spectrum standards.
• Ability to read, write, speak, and understand English and Spanish.

Nice To Haves

• 1+ years of sales or related work experience.
• Understanding of communications technologies and services, particularly data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Success in sales, prospecting, or cold calling; direct sales experience preferred.

Responsibilities

• Acquire new customers through door-to-door sales in assigned non-bulk MDU properties with 49 or fewer doors.
• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Generate incremental revenue from existing customers by adding Spectrum services.
• Respond to customer problems and complaints according to company policy, and follow through to resolve issues satisfactorily.
• Monitor competitors’ activities, pricing, offers, and marketing directions in the assigned territory, and inform the supervisor or manager of changes.
• Attend and contribute to sales meetings and training programs, applying feedback to improve sales results.
• Complete sales documentation, including dispositions, sales orders, and reports, accurately and within required timeframes.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary and incentives, with top performers able to earn total compensation of over $100,000 per year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED