Sales Representative (Bilingual Spanish)

Charter Communications • Wilmington, NC

5d • Onsite

About The Position

The Sales Representative acquires new residential customers for Spectrum’s connectivity services by conducting door-to-door sales in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. The representative uses a consultative sales approach to understand customer needs and meets or exceeds assigned sales performance targets. The role offers a competitive base salary, incentives that can bring top performers’ total compensation to over $100,000 a year, and free and discounted Spectrum internet, TV, and mobile services.

Requirements

• High school diploma or equivalent work experience.
• 0–6+ months of sales or customer service experience.
• Knowledge of cold-call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Ability to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers, and wireless equipment, and computer software applications.
• Valid driver’s license and a satisfactory driving record meeting Spectrum standards.
• Ability to read, write, speak, and understand English and Spanish.
• Ability to work evenings, weekends, and holidays, and to have split days off.
• Ability to lift 10–20 pounds for 20–30 feet.

Nice To Haves

• At least 1 year of sales or related work experience.
• Understanding of communications technologies and services, particularly data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Success in sales, prospecting, or cold calling; direct sales experience preferred.

Responsibilities

• Acquire new customers through door-to-door sales in assigned non-bulk MDU properties with 49 or fewer doors.
• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Generate incremental revenue from existing customers by adding Spectrum services.
• Respond to customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to resolution.
• Maintain knowledge of competitors’ activities, pricing, and offers in the assigned territory, and inform a supervisor or manager of changes in competitive programs or marketing directions.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve sales results.
• Complete sales documentation, including dispositions, sales orders, and sales reporting, in accordance with quality control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Free and discounted Spectrum internet, TV, and mobile services.
• Competitive base salary and incentives; top performers can earn total compensation of over $100,000 a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED