Senior Account Sales Representative (Bilingual Spanish)

Charter Communications • Richardson, TX

5d

About The Position

The Senior Account Sales Representative acquires new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50 or more doors through door-to-door sales of Spectrum connectivity services. The role uses a consultative sales approach to identify customer needs and achieve assigned sales performance targets. It also generates additional revenue from existing customers by adding Spectrum services. The position offers a competitive base salary and incentives; top performers may earn total compensation of over $100,000 per year. Employees can also receive free and discounted Spectrum internet, TV, and mobile services.

Requirements

• High school diploma or equivalent work experience.
• At least 1 year of experience in sales or customer service.
• Valid driver's license with a satisfactory driving record within company-required standards.
• Ability to walk door-to-door outdoors for approximately 80% of work time and lift up to 20 pounds.
• Availability for variable hours, including evenings, weekends, split days off, and holidays.

Nice To Haves

• At least 2 years of sales or relevant work experience.
• Understanding of communications technologies and data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Proven success in sales, prospecting, or cold calling.
• Bilingual Spanish.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Conduct door-to-door outreach in non-bulk MDU properties with 50 or more doors to acquire new residential customers.
• Generate incremental revenue from existing customers by adding Spectrum services within assigned properties.
• Address customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to resolution.
• Monitor competitors’ activities, pricing, offers, and marketing directions in the assigned territory, and inform the supervisor or manager of changes.
• Attend and contribute to sales meetings and training programs, and apply learning and feedback to improve sales results.
• Complete required sales documentation, including dispositions, sales orders, and reports, accurately and within required timeframes and quality guidelines.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary and sales incentives; top performers may earn total compensation of over $100,000 per year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED