Senior Account Representative - Customs Brokerage

GEODIS•Philadelphia, PA

About The Position

GEODIS is seeking a Senior Account Representative to serve as a customer service liaison between the company and its customers. The role supports customs brokerage and shipment operations, coordinating with customers, carriers, vendors, overseas agents, internal teams, and warehouse staff. The representative processes shipment documentation, manages bookings and routing, maintains accurate shipment data, handles customer inquiries, and completes invoicing requirements in accordance with company timelines and standards.

Requirements

Intermediate proficiency in AS400 and CargoWise.
At least 3 years of experience in customs brokerage, importation, or exportation of goods, or an equivalent combination of education and experience.
Familiarity with potential client systems, including ERP, TMS, and WMS applications and other software solutions common in the logistics industry.
Intermediate proficiency in Microsoft Outlook, Word, PowerPoint, SharePoint, and Excel.
Excellent written and oral communication skills, including a demonstrated ability to develop relationships with a range of internal and external customers.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
Ability to apply common-sense understanding to carry out instructions provided in written, oral, or diagram form.

Responsibilities

Serve as the customer service liaison between GEODIS and the customer.
Select appropriate carriers and routing based on shipment characteristics or customer requirements.
Process documents and information requests received by GEODIS.
Open files and enter notes, information, and document requests into the CargoWise system.
Send information and document requests to company employees, suppliers, service providers, or overseas production offices as needed.
Communicate with specified offices, departments, and teams, as well as customers, carriers, and vendors, regarding issues.
File document requests, correspondence, and documents under the applicable shipping number.
Coordinate shipping details with overseas agents.
Convert and verify shipment weight and volume.
Calculate rates and price conversions and perform profit-and-loss analysis.
Assist customers with questions, complaints, requests, and shipment tracking and tracing.
Complete invoicing requirements accurately and within company DETI time requirements.
Enter shipment data elements accurately and promptly according to company IRIS requirements, maintaining at least 95% accuracy.
Arrange bookings with airlines, ocean carriers, and/or trucking companies; review documentation; and issue documents in accordance with government and carrier regulations.
Instruct warehouse staff to build and deliver against pick lists and manifests to support profitability.
Answer email and telephone calls promptly and politely.

Benefits

Early access to wages through the Rain financial wellness app.
Free telemedical access to doctors and therapists through First Stop Health starting on the first day of employment.
Health insurance after 30 days of employment.
Dental insurance after 30 days of employment.
Vision insurance after 30 days of employment.
401(k) match.
Paid maternity and parental leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.